重庆招聘

Job # 1088300
Locations China, Shanghai
Job families Services (engineering)
Products and technologies (not product or technology specific)
Teams Core Services Engineering

# Overview



As cloud goes main stream, Azure leads the way. Azure’s continued success depends on providing customers a world class support experience. Love services, support in the cloud? Customer obsessed? Data Driven? Collaborator? Communicator? Troubleshooter? Debugger? Then come & join ARR team to Lead, Serve, and Make the Difference.



Azure Rapid Response (ARR) team is OneService Team Award winner and a true global team staffed in America, Asia, and EMEA. We provide end-to-end Azure solution support for the most critical enterprise customers and the top StartUp’s. We are looking for true technical leaders to join us and lead the way!



The successful candidate should demonstrate great accountability, customer obsession and technical leadership. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impacts – being increasing customer values, improving diagnostic tools and/or driving product feedback.





#Responsibilities include:



- Ability to build business relationship with key customer contact and TAM, and enhance the trust.

- Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services, and be able to work with Engineering group effectively.

- Respond to and resolve critical customer issues.

- Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.



# QUALIFICATIONS:

SOFT SKILLS

•Customer communication & situation management.

•Accountability & team work.

•Driving Cross-team engagement/collaboration.



TECHNICAL SKILLS

Subject Matter Expert knowledge of one or more of the following domains:



•Azure Core Platform (Compute, Storage, Networking)

•Subject Matter Expert of OS System admin (Windows, Linux), and Networking

•Data Platform: SQL, Azure DB

•Application development & debugging experience (c/c++/c#, Python, Node.JS, etc.)

•Azure Application development or support experiences with Azure PaaS services (Redis Cache, Service Bus, Event Hub,

Cloud Service, IoT suite, Mobile Apps, etc.)

•Web Site troubleshooting and coding experience: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.

•Bigdata: HDInsight/Hadoop, Machine Learning, Azure Stream Analytics

•Identity and Authentication, SSO/Federation, AD/Azure AD,

EXPERIENCE

•At least 5 years of IT or Technical Support experience (in Tier 3).





#EDUCATION/CERTIFICATION



•B.S. degree in Computer Science or equivalent experience



Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。