重庆招聘

Job # 1094470
Locations China, Shanghai
Job families Services (engineering)
Teams Core Services Engineering

Microsoft Services is looking for a User Experience

Architect who possesses both the broad and deep knowledge of user-centered

design with the proven ability to conceive and articulate design solutions by mapping

a customer’s business problem to an extensible and usable information architecture.





The UX Architect helps customer account teams identify, pursue and close

strategic business development opportunities while continually driving add-on

business within existing projects. This position involves a strong focus on

pre-sales activities as well as project-level UX design oversight. This role

requires the ability to engage in effective dialog with senior-level business

and technology decision makers, a focus on the development of customer business

agility and business value, and deep experience with User Experience

design.  UX Architects are key enablers for other consultants and partner

staff. They have a passion for the customer which is demonstrated through

professionalism and striving for excellence in all aspects of the customer

experience.





The ideal candidate will have proven experience developing UX engagements which

includes estimating, scoping, and writing effective statements of work that

clearly set expectations. They should be able to articulate design differences

between solution methods.



To be successful, he or she must have proven experience managing

UX design projects through the entire project lifecycle.  This includes

managing multi-phase/multi-dimensional/multi-resource projects to conclusion

while maintaining high customer satisfaction.







The UX Architect must have extremely strong analytical, organizational,

communication and design skills. They should be able to communicate complex

processes clearly and have a solid understanding of the principles of

interaction design and usability. They must understand the between content, technology

and design, and have a pragmatic outlook in balancing technical constraints

with the product’s purpose and the expectations of its intended users. Since

this is a client-facing role, strong



presentation and communication skills are required. They will have oversight

responsibilities within a team of User Experience consultants of varying levels

of experience, visual designers, front end developers and various UX vendor

relationships.



Key Skills include:



-Expert in user-centered design process



-Experienced in user research techniques



- Ability to create conceptual and detailed diagrams



-Ability to lead customer workshops to gather requirements and feedback on deliverables



-Ability to design user interfaces within technical constraints, while

leveraging and maximizing the technical features



-Excellent verbal, written and interpersonal communication skills



-Excellent problem solving skills



-Strong presentation skills



Attention to detail



Ability to manage time, prioritize tasks and work under pressure





The successful candidate will have a BS/BA degree and 10 years of relevant work

experience.  Advanced technical selling and customer management skills are a

requirement.





Travel can be as high as 50% as is demanded by the needs of our customers and our business. For this position the candidate must be located in GCR and fluent in both Mandarin and English.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。