重庆招聘

Job # 1080715
Locations China, Shanghai
Job families Customer service & support
Teams Applications and services

Partner Technical Consultant (PTC’s) cultivates the Microsoft Partners capability by facilitating the delivery of proactive consultative services to support their needs. The PTC will mainly focus on supporting presales, online/onsite training, driving skills transfer, adoption of Microsoft products and solutions, and deployment to help drive the partner business.



Primary Responsibility and Tasks:

Working on the team, PTC predominantly helps Microsoft partners solving the toughest problems. This is a Support position in Microsoft Partner Service team, and support Microsoft’s Partners to determine the best solution for the customer, providec assistance in both presales and advisory services, technical trainings.  This position has ability to to develop, test and deploy solutions in both cloud and hybrid scenarios. The PTC will be responsible for resolving presales/deployment issues, delivering training, and taking the challenge to handle escalated problems.



Partner Technical Consultants are passionate about technology and helping others. They must be highly observant and skilled in daily-basis in order to identify and resolve issues. This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.





Technical Qualifications of PTC

• Current Microsoft certificate or other Microsoft Premier certification(s) in the technologies supported.

• Experienced in delivering technical presentations.

• Experience delivering to customer/partner technical support and solutions.

• Strong experiences on Microsoft products and online solutions, especially for Office 365, Exchange Online, Sharepoint Online, Skype for business online&onpremise and so on.

• At least 5 years related working experiences and has strong industrial background of Microsoft solutions.

• Demonstrated passion for MS products and technologies.

• Advanced technology Infrastructure or technical problem-solving skills.

• Fluent written and oral English skills.



Business Qualifications

• Strong needs to speak Cantonese.

• Ability to confidently deliver solution guidance.

• Capable of building and sustaining strong technical relationships as a trusted advisor.

• Must to have the ability to collaborate across multiple teams.

• Must to possess strong Active Listening Skills.

• Ability to analyze and drive root cause of a problem.

• Previous experience in a consulting position helpful.

• Demonstrated leadership qualities and project management skills.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。