重庆招聘

Job # 306719 1064949
Locations China, Shanghai
Job families Services (engineering)
Teams Applications and services

This is a Developer Support position supporting Microsoft’s developer customers. This position involves frequent coding and debugging/troubleshooting. It encompasses a range of on-prem and cloud technologies from Azure IoT to Artificial Intelligence/Cognitive Services supporting multiple platforms (Windows, Linux, Android etc) and multiple languages (C, C#, Java, Node.js, Python etc). Developer Support Engineers are passionate about technology and helping others. They must be highly observant and skilled in detection in order to identify and resolve issues. This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently and a genuine desire to help people do their best.



Skill Profiles Needed Required Skills

• Basic troubleshooting, debugging, and problem-solving skills

• Experienced C/C++, C# or Java coding skills

• RESTful API programming skills

• Excellent communication skills with both written and spoken English

• Ability to work well in a highly collaborative team environment

• Effective learning skills

• Customer service skills



“Nice to have” skills

• Knowledge and experience with programming in Win32

• Windows Driver Development

• Networking & Cloud knowledge

• Familiarity and experience with managed debugging

• Raspberry Pi, Arduino or IoT device coding experience

• Scripting development (VB Script, JavaScript, Node.js, Python)

• Previous support experience



Roles and Responsibilities

• Work with a broad range of customers from small development shops and independent software vendors (ISVs) to Fortune 500 companies.

• Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their Microsoft systems software.

• Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.

• Identify and report both software bugs and customer suggestions.

• Act as a liaison to internal development organizations, representing the voice of the customer and advocating for product improvements to alleviate customer pain.

• Help teams across developer organizations monitor new incoming cases and meet SLA for critical cases and ensure transitions to appropriate teams



Education / Experience

The ideal candidate will have a BS or MS Degree in computer science, or the equivalent in work experience. 3+ years of experience in software development using C, C# and/or Java and RESTful API is preferred.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。