重庆招聘

Job Description:

Are you interested in working with the world’s best technical experts, and enabling the success of Microsoft spearheading the transition to service for business critical and personal communications? Are you passionate to take challenge to resolve the most difficult technical issues? Are you interested in joining a team on the cutting edge of Cloud Services? Come join ASG (Application and Service Group) SharePoint team within Microsoft Global Business Support as a Support Engineer.

Microsoft SharePoint is a browser-based collaboration and document management platform, providing a secure place to store, organize, share, and access information from almost any device. With SharePoint going online, we are expanding in both global presence and customer satisfaction in the cloud. We are directly engaging our end-users with services hosted on tens of thousands of servers running the most compelling suite of communication and collaboration features ever built - Office 365.

As a Support Engineer at Microsoft, you are the trusted advisor to IT Professionals. You will have influence over a broad range of solutions that create business value to our customers. You will have a chance to solve technically complex problems for the some of the world’s largest companies, as well as smaller companies on the leading edge of their industry, to work with customers from world-wide including ANZ, SEA, GCR, and US, EMEA. Your technical and relationship skills are critical to the success of the customer’s perception of value of the Microsoft solution. It i***olves broad, in-depth product knowledge or in-depth product specialty; and collaborate with Product Group to resolve the technical problems, and help improving the product quality.

We are looking for passion towards improving the Support experience of our customers and desire to work on Microsoft products, and cloud services. As a result, we will consider candidates at a level below the posted level with the right skills.

So come help shape the future of services at Microsoft and the larger industry!

Key Responsibilities

· As a Support Engineer you will represent Microsoft in customer communication via phone, email, chat or on site to assist customers in resolving technical issues i***olving Microsoft products and services.

· You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.

· Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

· Act as a technical focal point in cooperative relationships with customers, and global team of engineers.

· Manage crisis situations that may i***olve technically challenging issues and diverse audiences.

· Own and resolve technically complex mission critical or politically hot customer issues

· Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.

· Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may i***olve writing code.

· Maintain strong working knowledge of released products, take ownership for product improvement.

Core Qualifications:

· Bachelor’s degree or above required preferably in Computer Science, with 5+ years of full time Development/IT operation experience in multi-national companies

· Excellent oral and written communication skills in English including the ability to communicate clearly and directly with customer.

· Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills.

· Must have sufficient technical depth to communicate with development and other internal organizations at a peer level;

· Must possess the ability to work independently with minimal management supervision;

· Demonstrated aptitude for providing exceptional customer service in political situations;

· Demonstrated quick learning skill on technical knowledge

Technical Requirement:

· Solid Computer science background is must

· A superior knowledge and demonstrated technical proficiency in Microsoft .NET framework, SQL server, Microsoft Internet Information Services (IIS).

· Good general networking knowledge including DNS, TCP/IP, Sub-netting.

· Experience of using support tools such as Fiddler, HTTPWatch, NetMon, IE Developer Tools.

· Functional knowledge of using PowerShell, ability to write complex PowerShell scripts.

· Understanding of SharePoint development methodologies, C#, Sandbox solutions.

· Experience of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML.

· Strong knowledge of Sharepoint Server 2010 or 2013 and Office 365/Sharepoint Online is preferred.

Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。