Service Desk Analyst 服务中心分析工程师
谱瑞利软件技术服务（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资（欧美）
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-12-08
- 工作地点：重庆-渝中区
- 工作经验：1年经验
- 学历要求：本科
- 语言要求：英语精通
- 职位月薪：6-8千/月
- 职位类别：技术支持/维护工程师 网络管理(Helpdesk)
职位描述
职位描述：
Job Description
岗位描述
The Service Desk Engineer is responsible for providing first line support to PrimeXM’s clients. The Service Desk Engineer will be the initial point of contact for all incidents and requests that come through via telephone, email or the Service Desk portal.
Responsibilities include responding to and logging all requests and incidents. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing the Knowledge Base, and escalating support requests to the relevant technical support team if needed.
Main Responsibilities
? Maintain a solid understanding of PrimeXM's offering, forthcoming releases, and the client's setups.
? Addresses and resolves basic incidents and requests; log all incidents and requests; engages other service desk resources to resolve incidents that are beyond the scope of their responsibility.
? Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Document resolution and update the Knowledge Base.
? Liaising with other departments on behalf of clients, and as part of internal projects.
? Distributing information and requirements from other departments to clients. ? Documenting work, updating existing documentation.
Key Requirements
? BSc/BEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field.
? English writing and reading skills is a must.
Other foreign language(s) are bonus, but not compulsory.
? Must have aptitude for technical support, project management and consultancy.
? Previous experience preferred but not necessary.
? Ability to grasp technical and financial concepts quickly and provide effective and efficient solutions.
? Must have a keen interest in Financial Markets, any experience is an advantage.
? Ability to work with a team of technology specialists, understand technical requirements and manage the configuration of new and complex systems.
? Ability to interact with clients and peers with a flexible and mature attitude to work.
? Target driven and self-motivated.
? Strong and efficient organisational skills, ability to prioritise different tasks quickly and take responsibility to get things done.
? A team player with an ability to work with minimum supervision.
? Able to work under pressure and meet tight deadlines.
? Spotless record and strong ethos.
Job Description
岗位描述
The Service Desk Engineer is responsible for providing first line support to PrimeXM’s clients. The Service Desk Engineer will be the initial point of contact for all incidents and requests that come through via telephone, email or the Service Desk portal.
Responsibilities include responding to and logging all requests and incidents. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing the Knowledge Base, and escalating support requests to the relevant technical support team if needed.
Main Responsibilities
? Maintain a solid understanding of PrimeXM's offering, forthcoming releases, and the client's setups.
? Addresses and resolves basic incidents and requests; log all incidents and requests; engages other service desk resources to resolve incidents that are beyond the scope of their responsibility.
? Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Document resolution and update the Knowledge Base.
? Liaising with other departments on behalf of clients, and as part of internal projects.
? Distributing information and requirements from other departments to clients. ? Documenting work, updating existing documentation.
Key Requirements
? BSc/BEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field.
? English writing and reading skills is a must.
Other foreign language(s) are bonus, but not compulsory.
? Must have aptitude for technical support, project management and consultancy.
? Previous experience preferred but not necessary.
? Ability to grasp technical and financial concepts quickly and provide effective and efficient solutions.
? Must have a keen interest in Financial Markets, any experience is an advantage.
? Ability to work with a team of technology specialists, understand technical requirements and manage the configuration of new and complex systems.
? Ability to interact with clients and peers with a flexible and mature attitude to work.
? Target driven and self-motivated.
? Strong and efficient organisational skills, ability to prioritise different tasks quickly and take responsibility to get things done.
? A team player with an ability to work with minimum supervision.
? Able to work under pressure and meet tight deadlines.
? Spotless record and strong ethos.
职能类别： 技术支持/维护工程师 网络管理(Helpdesk)
关键字： Call Center
公司介绍
PrimeXM is a technology company who focused in the providing leading Banks, LPs, FX Brokers, Hedge funds and Asset Management companies from around the globe an ultra-low latency institutional grade software (XCore) and hosting solutions.
The core of this technology consists of an ultra-low latency order routing and pricing engine (XCore), giving the broker the opportunity to connect to a wide range of liquidity providers. The engine supports complex order routing and aggregation, as well as multi band liquidity streams for superior execution on high trading volumes. Support for a wide variety of frontend interfaces (MT4, FIX, custom APIs) enables brokers to facilitate specific demands of clients in the retail as well as catering to the institutional segment.
The core of this technology consists of an ultra-low latency order routing and pricing engine (XCore), giving the broker the opportunity to connect to a wide range of liquidity providers. The engine supports complex order routing and aggregation, as well as multi band liquidity streams for superior execution on high trading volumes. Support for a wide variety of frontend interfaces (MT4, FIX, custom APIs) enables brokers to facilitate specific demands of clients in the retail as well as catering to the institutional segment.
联系方式
- 公司地址：地址：span上海市黄埔区西藏中路336号