重庆招聘

职位描述：
Job Description
岗位描述

The Service Desk Engineer is responsible for providing first line support to PrimeXM’s clients. The Service Desk Engineer will be the initial point of contact for all incidents and requests that come through via telephone, email or the Service Desk portal.
服务台工程师负责为客户提供一线的技术支持。通过电话、电子邮件或服务台端口等及时跟进来电客户的需求和意见。

Responsibilities include responding to and logging all requests and incidents. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing the Knowledge Base, and escalating support requests to the relevant technical support team if needed.
负责接受客户咨询并记录。通过收集客户通话中的信息，访问信息库，并在需要时及时向相关技术团队请求技术支持。

Main Responsibilities
主要职责
? Maintain a solid understanding of PrimeXM's offering, forthcoming releases, and the client's setups.
充分了解公司提供的产品，即将发布的新产品及客户的后台设置。
? Addresses and resolves basic incidents and requests; log all incidents and requests; engages other service desk resources to resolve incidents that are beyond the scope of their responsibility.
处理并解决客户问题；负责记录所有客户的需求及意见并升级客户需求至相关的技术部门。
? Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Document resolution and update the Knowledge Base.
及时和相关的技术人员沟通并确保客户问题被解决，完成客户的沟通，并实时更新内部数据库。
? Liaising with other departments on behalf of clients, and as part of internal projects.
负责联系将客户的反馈反应给相关部门处理。
? Distributing information and requirements from other departments to clients. ? Documenting work, updating existing documentation.
汇总相关部门的信息并及时反馈至客户，并整理工作记录。

Key Requirements
职位要求
? BSc/BEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field.
 计算机科学、工程、信息技术和数学或相关专业的本科及以上学历。
? English writing and reading skills is a must.
流利的英语书写和表达能力.
Other foreign language(s) are bonus, but not compulsory.
有其他语言能力尤佳但非必要。
? Must have aptitude for technical support, project management and consultancy.
必须具备技术支持、项目管理和咨询工作的经验。
? Previous experience preferred but not necessary.
有相关工作经验者优先考虑。
? Ability to grasp technical and financial concepts quickly and provide effective and efficient solutions.
能够快速的掌握技术和金融知识，并为客户提供及时有效的解决方案。
? Must have a keen interest in Financial Markets, any experience is an advantage.
对金融市场有浓厚的兴趣，有相关经验者优先考虑。
? Ability to work with a team of technology specialists, understand technical requirements and manage the configuration of new and complex systems.
与专业的技术团队合作，了解技术需求并管理新型且复杂的系统配置。
? Ability to interact with clients and peers with a flexible and mature attitude to work.
以灵活及专业的态度与客户及同事进行互动。
? Target driven and self-motivated.
以目标为行动导向且自我激励。
? Strong and efficient organisational skills, ability to prioritise different tasks quickly and take responsibility to get things done.
强大而有效的组织技能，能够快速优先处理不同的工作内容并把事情做好。
? A team player with an ability to work with minimum supervision.
具有团队合作精神且有独立工作能力。
? Able to work under pressure and meet tight deadlines.
能适应工作压力并满足紧急的期限要求。
? Spotless record and strong ethos.
没有任何不良记录且有强烈的进取心。

PrimeXM is a technology company who focused in the providing leading Banks, LPs, FX Brokers, Hedge funds and Asset Management companies from around the globe an ultra-low latency institutional grade software (XCore) and hosting solutions.
The core of this technology consists of an ultra-low latency order routing and pricing engine (XCore), giving the broker the opportunity to connect to a wide range of liquidity providers. The engine supports complex order routing and aggregation, as well as multi band liquidity streams for superior execution on high trading volumes. Support for a wide variety of frontend interfaces (MT4, FIX, custom APIs) enables brokers to facilitate specific demands of clients in the retail as well as catering to the institutional segment.