重庆招聘

职位描述：
该职位需要胜任全英文的工作环境，英语不好者勿投
Main tasks and responsibilities

? Understand and carry out requests and requirements from Technical Account Managers and clients.
? Handling day to day ticket queries and internal tasks.
? New client on-boarding and modifications to existing client setups.
? Able to discuss and present setup to on-boarding clients.
? Deploy updates and perform maintenance of software components and applications.
? Working on a mixture of "business as usual" tasks, as well as specific queries from clients.
? Incident Management, and handle emergencies quickly and efficiently.
? Resolve or escalate any issues highlighted by monitoring system alerts, discovered during checks, or reported by clients.
? Following an escalation chain, and ensuring that requests and queries are resolved in a timely manner.
? Problem Management and prioritising tasks and requests.
? Proactive monitoring of the live environments with daily and weekly checks.
? Reactive monitoring of all environments from direct alerts and monitoring consoles.
? Learn bespoke tools and applications used to analyse and investigate cases, or troubleshoot issues.
? Respond to trade and price investigations, including but not limited to reject and fills analysis and market data analysis.


Secondary tasks and responsibilities

? MetaTrader 4 or 5 platform administration.
? Participate as necessary when extra cover may be required to support market events.
? Participate in emergencies, disaster recovery, and incidents at short notice as needed.
? Documenting work, updating existing documentation.

Experience and abilities for all candidates

? Must have an Application Support background with bespoke software (not general IT support).
? Ability to write basic SQL queries and use basic Linux commands.
? Experience in log analysis and using application troubleshooting tools.
? Experience with MetaTrader 4 trading platform and FIX protocol preferred.
? Excellent written and spoken English and able to learn technical and financial concepts quickly.
? Ability to remain calm and composed under pressure and meet strict deadlines.
? Strong organisation skills, keen to details and ability to prioritise different tasks quickly.
? Ability to work with a team of technology specialists including developers, understand and learn how to configure new and complex systems.
? Ability to interact with clients and peers with a flexible and mature attitude to work.
? Understanding of the Forex Industry preferred.
? Knowledge of ITIL, JIRA, and Confluence preferred.
? Self-motivated and ambitious.
? At least 1 year work experience in a similar role
? Willing to undergo a 2 weeks training program for the position to determine eligibility.


Qualifications
能胜任全英文的工作环境（英语不好者勿投）
BSc / BEng in Computer Science, Engineering, Information Technology or a closely related field essential.
MSc / MEng in Computer Science, Engineering, Information Technology or a closely related field preferred.
Mandarin Chinese and fluency in English both written and spoken are a must for the role 举报 分享

PrimeXM is a technology company who focused in the providing leading Banks, LPs, FX Brokers, Hedge funds and Asset Management companies from around the globe an ultra-low latency institutional grade software (XCore) and hosting solutions.
The core of this technology consists of an ultra-low latency order routing and pricing engine (XCore), giving the broker the opportunity to connect to a wide range of liquidity providers. The engine supports complex order routing and aggregation, as well as multi band liquidity streams for superior execution on high trading volumes. Support for a wide variety of frontend interfaces (MT4, FIX, custom APIs) enables brokers to facilitate specific demands of clients in the retail as well as catering to the institutional segment.