Customer Sales Operations Specialist -Contractor
美光半导体咨询（上海）有限责任公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2018-02-06
- 工作地点：深圳-福田区
- 招聘人数：若干人
- 工作经验：2年经验
- 语言要求：英语 一般
- 职位类别：客服专员/助理
职位描述
职位描述：
Job Description:
A Customer Sales Operations Specialist maintain and grow customer relationships. Collaborate with internal/external stakeholders to ensure market share and sale plan goals are met, while taking into account Micron’s best interest. We aim to make the order process as straight forward as possible for our customers and ensure we take full ownership and responsibility for solving problems. We drive increased customer satisfaction through exceptional customer experience and our team goals are Team development, Revenue optimization, Proactive Inventory Management and Becoming Metrics Driven Organization. As an individual, you will be able to build relationships both externally with customers and internally with the sales team and other departments. You need to demonstrate an ability to think ahead, be proactive, make decisions based on available data and work within the global memory market. The CSO role offers an excellent opportunity for the right person to join a dynamic international environment.
Key Responsibilities: (Inside Sales/ Customer Service)
.Day to day management of customers’ accounts ensuring that a professional & interactive relationship is developed.
.Ensure proactive steps are taken to optimize the sales plans, maintain target inventory and meet other metric goals.
.Proactive monitoring/analyzing of sales forecast to identify gap between supply and demand.
.Maintaining Contract pricing and quotes where applicable.
.Collaborate closely in conjunction with internal partners for operational efficiency.
.Focal point for customer related issues /escalations.
.Proactive approach to continuous improvement including establishment of best practices for customer support.
.Remain knowledgeable about all organization's products and services to facilitate sales efforts.
Desired Skills & Experience
.Customer focused mindset with strong communication and interpersonal skills
.Energetic team player with an ethos of high performance.
.Adaptability to change in a highly dynamic/challenging work environment.
.Ability to manage own time, multi-task combined with strong organizational skills.
.Self-motivated, driven, dedicated, and willing to learn with a desire to succeed.
.Excellent problem solving Skills.
.Fluency in English; additional languages are considered an asset.
.Adopt a flexible approach to increase and maintain the quality of service.
. Intermediate computer skills in Microsoft Office (Outlook & Excel), ERP/CRM system or similar ( SAP, Salesforce.com, .Sharepoint, Model N); a technical aptitude to learn software tools is preferred
.Some travelling may be required to events and customer visits
2 years related experience of inside sales preferable.
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Job Description:
A Customer Sales Operations Specialist maintain and grow customer relationships. Collaborate with internal/external stakeholders to ensure market share and sale plan goals are met, while taking into account Micron’s best interest. We aim to make the order process as straight forward as possible for our customers and ensure we take full ownership and responsibility for solving problems. We drive increased customer satisfaction through exceptional customer experience and our team goals are Team development, Revenue optimization, Proactive Inventory Management and Becoming Metrics Driven Organization. As an individual, you will be able to build relationships both externally with customers and internally with the sales team and other departments. You need to demonstrate an ability to think ahead, be proactive, make decisions based on available data and work within the global memory market. The CSO role offers an excellent opportunity for the right person to join a dynamic international environment.
Key Responsibilities: (Inside Sales/ Customer Service)
.Day to day management of customers’ accounts ensuring that a professional & interactive relationship is developed.
.Ensure proactive steps are taken to optimize the sales plans, maintain target inventory and meet other metric goals.
.Proactive monitoring/analyzing of sales forecast to identify gap between supply and demand.
.Maintaining Contract pricing and quotes where applicable.
.Collaborate closely in conjunction with internal partners for operational efficiency.
.Focal point for customer related issues /escalations.
.Proactive approach to continuous improvement including establishment of best practices for customer support.
.Remain knowledgeable about all organization's products and services to facilitate sales efforts.
Desired Skills & Experience
.Customer focused mindset with strong communication and interpersonal skills
.Energetic team player with an ethos of high performance.
.Adaptability to change in a highly dynamic/challenging work environment.
.Ability to manage own time, multi-task combined with strong organizational skills.
.Self-motivated, driven, dedicated, and willing to learn with a desire to succeed.
.Excellent problem solving Skills.
.Fluency in English; additional languages are considered an asset.
.Adopt a flexible approach to increase and maintain the quality of service.
. Intermediate computer skills in Microsoft Office (Outlook & Excel), ERP/CRM system or similar ( SAP, Salesforce.com, .Sharepoint, Model N); a technical aptitude to learn software tools is preferred
.Some travelling may be required to events and customer visits
2 years related experience of inside sales preferable.
职能类别： 客服专员/助理
关键字： SAP hub
公司介绍
美光科技全球化、多元化的发展致力于维护具备成本效益的精简化供应链，并广泛吸纳***人才参与美光最先进的内存技术发展。
美光西安工厂成立于2006年，主要开展集成电路装配与测试以及 DRAM 模块制造。该工厂对于美光在网络、云和数据中心等 DRAM 市场不断取得成功发挥重要作用。美光位于上海的研发中心专注从事的研发活动几乎涉及美光全部产品，从 DRAM 和 NAND 芯片设计，到托管型 NAND 系统产品设计和开发，再到 SSD 固件开发测试。美光还在中国设有三家客户实验室，通过与客户协作，帮助设计、优化并验证面向网络、计算、移动和嵌入式市场的内存系统。
美光西安工厂成立于2006年，主要开展集成电路装配与测试以及 DRAM 模块制造。该工厂对于美光在网络、云和数据中心等 DRAM 市场不断取得成功发挥重要作用。美光位于上海的研发中心专注从事的研发活动几乎涉及美光全部产品，从 DRAM 和 NAND 芯片设计，到托管型 NAND 系统产品设计和开发，再到 SSD 固件开发测试。美光还在中国设有三家客户实验室，通过与客户协作，帮助设计、优化并验证面向网络、计算、移动和嵌入式市场的内存系统。