职位描述：

Job Profile : Client Services Leader

Responsibilities

Team Leadership

The Team Leader co-ordinates with Management to:

Supervise the Client Service Associates ensuring that they perform their job duties to a high standard at all times.

Assist management with operational training as required

Manage the general procedures and carry out checks concerning the:

1. Opening and Closing sequence

2. Daily fax, copying, courier and mail operations

3. Meeting room facilities

4. Client face-to-face and telephone interaction

5. Client schedule and message management

6. Virtual office product

7. Out of town client management

8. Arriving and departing clients

9. Telecommunication operation, features and capabilities

Supervise the cleaning and maintenance program

1. Review daily cleaning duties

2. Conduct through maintenance and defects check

3. Ensure equipment servicing and maintenance is current

4. Liaise with building management to ensure clean public areas

5. Maintains a high level of housekeeping.

General Duties

1. Greets and handles in-house guests/clients as well as potential clients in a professional manner, with a warm welcoming smile and eye contact. When guest arrives, you should stand up to greet the guest unless you are on a telephone call.

2. Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests an/or potential clients’ needs or queries

3. Co-ordinates and oversees client’s travel arrangements

4. Maintains and updates out-of-town client lists and/or instructions

4. Develops fundamental understanding of PABX functions and troubleshoots

6. Answers telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone

7. Records messages in a clear, accurate and efficient manner

8. Ensures a continuity of presence at all reasonable times at the workstation area

9. Sorts incoming and outgoing mails as well as arranges document courier services

10. Ensures that the common areas particularly workstation area is clean and tidy at all times

11. Organizes newspapers, magazines, reading peripherals and other likes, hence maintaining a high level of housekeeping

12. Coordinates conference room bookings, refreshments for meetings

13. Assists with stationery control, office equipment maintenance and purchase of supplies

14. Supports other team members in performing duties and achieving work objectives

15. Handles client inquiries and refers to Management where required

16. Other duties from time to time as designated by the Manager or General Manager

Customer Service

1. Establishes and offers input on improvement to service standards

2. Carries out duties and interactions with clients in a professional manner at all times

3. Ensures that the Centre’s service standards are maintained at all times

4. Ensures that clients’ requests and demands are responded immediately and met to the best of your professional ability. This include handling of inquiries, complaints and feedback’s

5. Develop rapport and professional business relationships with fellow colleagues and clients

举报 分享

The Executive Centre Story
Founded in 1994, The Executive Centre is Asia Pacific's leading premium serviced office provider, with 51 centres across 19 major cities including Hong Kong, Beijing, Chengdu, Shanghai, Tianjin, Shenzhen, Guangzhou, Macau, Taipei, Tokyo, Seoul, Singapore, Jakarta, Mumbai, Gurgaon, Bangalore, Brisbane, Perth and Sydney .
At the cutting edge of the serviced office industry, The Executive Centre provides the highest quality of on-demand serviced offices, virtual offices, meeting facilities, video conferencing and a broad range of business concierge services in the most prestigious Grade A office buildings in the central business districts of every city in which it operates, with a dedication to serving the business interests of multinational corporations, small and medium enterprises, and start-ups locally, regionally and internationally with the most flexible and dynamic workplace solutions.
Based on a core concept of providing best-in-class service in every city it serves, The Executive Centre offers businesses an opportunity to "Work smarter, not harder" and achieve office space flexibility, cost effectiveness and productivity. A business looking to have a presence in Asia can benefit from The Executive Centre’s fully furnished and well-equipped serviced workplaces, virtual offices with prestigious business addresses, a regional network of meeting rooms in a professional business environment, state-of-the-art productivity and communication tools, and a variety of local business support services.
Excellent Locations. Excellent Service. Excellent Value.

The Executive Centre - Award & Recognition

Hong Kong’s Most Valuable Companies Services Award 2013
The Executive Centre is recognised by Mediazone Group as “Hong Kong’s Most Valuable Company” in recognition of its pioneering vision, corporate integrity and service excellence, as well as its contribution to make Hong Kong’s overall quality of service world-class standard.


The Gold Standard Awards 2012

The Executive Centre is recognised by PublicAffairsAsia as one of the top three In-House Corporate Affairs/ Communications teams in Asia Pacific in The Gold Standard Awards 2012. The award recognises The Executive Centre for its outstanding achievements in the serviced office industry and success on its “Asia Pacific’s Small-and-Medium-Enterprises (SMEs) Awareness Campaigns” which were achieved through proactive interaction with regulatory officials, consultants and SME associations and engaging a variety of strategies covering direct engagement, advocacy and a thought leadership platform across SME-related issues.


Capital CEO Award

Paul Salnikow, Chairman & CEO of The Executive Centre, is awarded with 'CEO of the Year" by Capital CEO Magazine in recognition of his excellence and success in such areas as vision and leadership, corporate performance, global competitiveness, innovative business achievement, and social responsibility


Caring Company Award 2012 - HKCSS

 

The Executive Centre is recognized as a “Caring Company” by the Hong Kong Council of Social Service (HKCSS) in recognition of its outstanding corporate citizenship.

“Care for the community, care for the employees and care for the environment” are The Executive Centre’s core values. In 2005, The Executive Centre took a solid step forward in its corporate commitment by establishing a Corporate Social Responsibility Policy to nurture a caring culture, improve health and safety in the workplace, and reduce the environmental impacts of our own operations.