重庆 [切换城市] 重庆招聘重庆客服及技术支持招聘重庆售前/售后技术支持经理招聘

Advanced Technical Consultant,

中国惠普有限公司

  • 公司规模:10000人以上
  • 公司性质:合资(欧美)
  • 公司行业:计算机软件

职位信息

  • 发布日期:2017-03-22
  • 工作地点:上海-浦东新区
  • 招聘人数:若干人
  • 工作经验:5-7年经验
  • 学历要求:本科
  • 职位月薪:1-1.5万/月
  • 职位类别:售前/售后技术支持经理  

职位描述

职位描述:
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before.

HP has an impressive portfolio and strong innovation pipeline across areas such as:
? blended reality technology - our unique Sprout by HP will change the way people do things
? 3D printing
? multi-function printing
? Ink in the office
? tablets, phablets, notebooks
? mobile workstations
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
If you are Advanced Technical Consultant, you will have a chance to
? As Latex Customer Development ATC (Advanced Technical Consultant), she/he will participate / lead activities to execute the Latex Knowledge Deployment Plan to the Regional / Country teams (pre-sales TCs, channel partners, end users). This role includes different areas as channel partner training, participation in Open Houses, end-customer trainings.
? To participate in pre-sales activities: trade shows, channel partners open houses, Latex Academy, Reseller Events. Lead latex technology knowledge sessions, capturing new ideas to be reefed to the GBU into current products or under development.
? To lead the technical validation / certification of Deals, participating in the technical evaluation of the customer
? requirements, captured, documented and prioritized with Ops/Labs, and to deploy new systems / solutions to the end user.
? To identify new business opportunities for Latex technology; coordinate activities with the back-end support team to evaluate feasibility and communication back to Regions / Countries.
? To potentiate and follow up current install base usage growth through CDP (Customer Development Program), will accompany customers identified by Region to adopt latex.
? To participate in post-sales critical customer escalations / on-site visits to optimize printer performance to end customer workflow, ensuring at the same time that the end-customer acquires this printer knowledge.
? To identify and prepare end-user / channel partner technical documentation.
? He/she will strongly interact with the Regional Marketing/Sales teams, Channel Partners and end-users; and back-end Pre-Sales coordinator to enable future fixes to reported issues / enhancements / customizations.
? ob Requirements
? This job requires very frequent traveling within the assigned Region, especially around the Intro Time and Stabilization, in order to ensure the Knowledge Deployment to the Regional GTMU and country Sales teams, pre-sales TCs, channel partners, and end-customers.
? Bachelor's (or upper) Degree in Engineering discipline with: 1. 8+ years of working experience in Commercial and Industrial Large Format printing.
?
Are you a high-performer? We are looking for an individual with:
? Superior customer focus:>4 years of proven customer-facing responsibilities on customer support escalation
? management or pre-sales technical role.
? Solid Technical Background: >4 years of applicable work experience & technical knowledge in DesignJet / Scitex
? products. Solid knowledge on latex printing technologies
To be successful you should be:
? Proficient in System Workflows, End User applications: SW applications, post-processing systems: demonstrated
? media profiling skills (color management, color pipeline). SW RIPs management at both end-customer and support level.
? Broad experience in end-user applications: >4 years of demonstrated experience in end-user applications (textile,
? vehicle wrapping, soft signage….)
? Strong analytical skills: solid and demonstrable troubleshooting skills with ability to translate customer faced
? symptoms into product issues
? Strong Team Building: Able to build rapport with channel partners so that new ideas can be accepted smoothly; and to give/receive open and honest feedback in a positive attitude.
? Excellent Communication: On top of fluent verbal and writing English, capable of defining detailed technical action
? plans and to manage the communication strategy to end-users, ensuring engagement and approval from their side. Solid and demonstrated presentation skills.
? Strong Technical Trainer skills: demonstrated experience providing technical trainings to channel partners, end users and sales audiences.
? Proficient (written, spoken) in English + Chinese and optional 1or more languages (based on each Region): APJ (Japanese,… );

职能类别: 售前/售后技术支持经理

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公司介绍

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联系方式

  • Email:pei-ying.li@hp.com
  • 公司地址:利星行中心C座5层