重庆招聘

职位描述：
Title: 行政客服专员-前台接待 Client Service Associate

Responsibilities:
Ensures a continuity of presence at all times at the reception area;
Greets and handles in-house guests as well as potential clients in a professional manner, with a warm welcoming smile and eye contact;
Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and/or potential clients’ needs or queries;
Answers telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
Know each client by name and know how they want their telephone answered; records messages in a clear, accurate and efficient manner.
Accurately record all services rendered
Never say “no” or “ I don’t know” to a client
       Handle request for simple client services
Ensures that the common areas particularly reception area is clean and tidy at all times;
Coordinates conference room bookings, refreshments for meetings and other special arrangements;
Secretarial and administrative duties, when required;
Handles client inquiries and refers to Manager or General Manager, where required;

Customer Services
Establishes and offers input on improvement to service standards;
Carries out duties and interactions with clients in a professional manner at all times;
Ensures that the centre’s service standards are maintained at all times;
Ensures that clients’ requests and demands are met to the best of your professional ability. This include handling o inquires, complaints and feedbacks;
Develop rapport and professional business relationships with fellow colleagues and clients.

Other Requirements
Good standard of English is required
One year customer service or administration experience is a plus
Good communication skills

If interested, please kindly send your CV with one photo to min_luo@executivecentre.com 举报 分享

The Executive Centre Story
Founded in 1994, The Executive Centre is Asia Pacific's leading premium serviced office provider, with 51 centres across 19 major cities including Hong Kong, Beijing, Chengdu, Shanghai, Tianjin, Shenzhen, Guangzhou, Macau, Taipei, Tokyo, Seoul, Singapore, Jakarta, Mumbai, Gurgaon, Bangalore, Brisbane, Perth and Sydney .
At the cutting edge of the serviced office industry, The Executive Centre provides the highest quality of on-demand serviced offices, virtual offices, meeting facilities, video conferencing and a broad range of business concierge services in the most prestigious Grade A office buildings in the central business districts of every city in which it operates, with a dedication to serving the business interests of multinational corporations, small and medium enterprises, and start-ups locally, regionally and internationally with the most flexible and dynamic workplace solutions.
Based on a core concept of providing best-in-class service in every city it serves, The Executive Centre offers businesses an opportunity to "Work smarter, not harder" and achieve office space flexibility, cost effectiveness and productivity. A business looking to have a presence in Asia can benefit from The Executive Centre’s fully furnished and well-equipped serviced workplaces, virtual offices with prestigious business addresses, a regional network of meeting rooms in a professional business environment, state-of-the-art productivity and communication tools, and a variety of local business support services.
Excellent Locations. Excellent Service. Excellent Value.

The Executive Centre - Award & Recognition

Hong Kong’s Most Valuable Companies Services Award 2013
The Executive Centre is recognised by Mediazone Group as “Hong Kong’s Most Valuable Company” in recognition of its pioneering vision, corporate integrity and service excellence, as well as its contribution to make Hong Kong’s overall quality of service world-class standard.


The Gold Standard Awards 2012

The Executive Centre is recognised by PublicAffairsAsia as one of the top three In-House Corporate Affairs/ Communications teams in Asia Pacific in The Gold Standard Awards 2012. The award recognises The Executive Centre for its outstanding achievements in the serviced office industry and success on its “Asia Pacific’s Small-and-Medium-Enterprises (SMEs) Awareness Campaigns” which were achieved through proactive interaction with regulatory officials, consultants and SME associations and engaging a variety of strategies covering direct engagement, advocacy and a thought leadership platform across SME-related issues.


Capital CEO Award

Paul Salnikow, Chairman & CEO of The Executive Centre, is awarded with 'CEO of the Year" by Capital CEO Magazine in recognition of his excellence and success in such areas as vision and leadership, corporate performance, global competitiveness, innovative business achievement, and social responsibility


Caring Company Award 2012 - HKCSS

 

The Executive Centre is recognized as a “Caring Company” by the Hong Kong Council of Social Service (HKCSS) in recognition of its outstanding corporate citizenship.

“Care for the community, care for the employees and care for the environment” are The Executive Centre’s core values. In 2005, The Executive Centre took a solid step forward in its corporate commitment by establishing a Corporate Social Responsibility Policy to nurture a caring culture, improve health and safety in the workplace, and reduce the environmental impacts of our own operations.