重庆招聘

职位描述：

Job # 976063
Locations China, Wuxi
Job families Services (engineering)
Teams Applications and services

Position: Developer Community Support Engineer

Location: Wuxi

MAIN RESPONSIBILITIES:

l Provide timely technical support on the problems and advisory service for customers on developer community platforms.

l Troubleshoot and tune Microsoft based cloud and mobility develop products by analyzing customer’s problems.

l Understand customer request for features requests and content and channel those to the product teams via partnership with the technical leads

l Learn advanced cloud and mobility technologies and deliver high-level training internally and externally.

l Collaborate with US-based escalation team to consult and respond back to customers on highly complex issues.

l Work with supplier team and handle escalated threads raised in community forums

Competencies:

l Good Communication Skills in English that allow you to have accurate description of problem and solutions

l Passion to learn, then turn around and help others in the same discipline.

l Thrives in challenging environment, motivated to go the extra mile.

l Great team player and partnering with colleagues to resolve customer issues.

l Ability to work with complex procedures and program guidelines

l Collaborative with proven communication with peers, customers, in area of active listening, contextual understanding, presentation, and logical thinking

l Patient and empathetic in customer interactions and understanding their needs

l Ability to debug customer code snippets or create code samples for them

l Ability to multitask among multiple customers having different sets of issues

Communication Skills:

l Proven English oral, reading, and writing skills. Proven English oral, reading, and writing skills. CET BAND 6 and conversational English skills are a must.

Core Technical Skills and Experience Required:

l 3-5 years working experience in at two of these languages: C#, PHP, Python, and Java

l Working knowledge of Azure or similar cloud service platforms

l Experience with relational database management systems such as MySQL or Microsoft SQL highly desirable

l Experience in technical customer support

l Quick learning and troubleshooting skills are needed.

l Hard working and great passion on new computer technology.

Desirable Technical Skills:

l 3-5 years working experience in web application development or service oriented projects

l Be familiar with ASP.NET, WCF, IIS if working with C#, be familiar with OSS frameworks if working with Java, PHP, Python or node.js

l Knowledge of scripting language such as JavaScript/VBScript

Education & Certifications:

l Bachelor or Master of Computer Science required

l Industry recognized certification in C#, PHP, Java, Node.js or Python (or on track to obtain in the next six months)

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