重庆招聘

职位描述：
岗位职责:

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· 薪资构成：基本薪资+午餐交通补贴+年终奖金
· 工作环境：美式+轻松+愉悦
· 学习成长：完善的培训体系+英文的工作环境
· 享受生活：8小时工作制+周末双休+15天带薪年假+11天法定休假
· 福利保障：五险一金+补充医疗保险+健康项目及年度体检

Principal Responsibilities:

Ticket Operation
Monitor the ticket system, respond user support requests in a timely, standardized, and customer service-oriented manner. Operate, maintain and improve RSP’s system and equipment. Escalate situations requiring urgent attention or additional assistance to ensure effective IT infrastructure to meet the business needs.

Areas Operation and Improvement
Maintain, operate, optimize IT areas of responsibilities (e.g., Software deployment, Reporting, Purchasing, etc.) to improve Helpdesk services and systems.

Project Participation and Management
Lead or provide assistance in researching, evaluating, and executing IT projects to improve the helpdesk’s service and systems.

Others
Provide technical experience to Helpdesk Assistants to resolve and escalated issues. Document issue resolution and recommend changes to procedures to reflect current state.

任职资格:

Minimum Qualifications:
1. Junior College, Bachelor degree or above
2. Computer Science or IT related major preferred
3. 3 years working experience within IT
4. Fundamental computer skills in Windows and MS office, especially Word, Excel.
5. PC troubleshooting knowledge
6. Good customer service skills.
7. Good communication skills
8. Good research skills
9. Good problem solving skills
10. Good English skills (verbal and written)
11. Linux and Windows server skills preferred
12. Basic network troubleshooting skills preferred

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优创数据技术有限公司创立于2003年，是一家美国独资企业。公司总部位于纽约，在中国青岛市南、黄岛、济南、印度班加罗尔和美国林肯市设有五大全球业务中心。

目前，优创数据拥有超过5000名员工，为来自美国、加拿大和英国的近四百家保险企业提供运营支持，帮助欧美国家客户保险行业进行流程优化，实现利润增长。

在过去的十余年，优创数据保持年均25-30%的业务增长率，客户留存率则高达95%以上。随着公司快速发展，优创数据已成为中国境内对美保险战略服务领军企业。