Communications Manager(职位编号：803248)
微软全球技术支持中心 （APGC CSS）
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2012-08-23
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语精通
普通话精通 - 职位类别：客服经理(非技术)
职位描述
Job Category: Customer Service & Support
Location: China, Shanghai
Job ID: 803248
Product: (Not Product Specific)
Division: Services & Support
Standard Title
Regional Communications Manager
As one of the five Microsoft CSS centers in the world, APGC CSS (Asia Pacific and Greater China Region , Microsoft Customer Service and Support Organization) has offices in Chinese Mainland, Chinese Taiwan and Hong Kong, Korea, Singapore, Southeast Asia, Australia and New Zealand. With headquarter located in Zizhu Technology Park in Shanghai. The center works very closely with product development teams in the U.S., providing technical support and services to customers and partners in the Asia Pacific and Greater China region, the U.S. and Europe. Experts cover almost all Microsoft products and represent the highest Microsoft technical expertise.
APGC CSS is looking for an experienced talented and dynamic communications professional based in Shanghai that is able to effectively and compellingly articulate and promote the value and impact of support to internal and external stakeholders through effective leading communication efforts, as well as industry outreach.
The Communications Manager will report to the APGC Business Development and Communication Director, and will be responsible for developing and implementing the overall communications strategy, plan and execution, managing communication resources (including budget and vendors).
Main Responsibilities:
- Develop regional communication strategy and plan to promote APGC CSS as a strategic differentiator for Microsoft, towards different stakeholders and lead the execution
- Responsible for maintaining and constantly refining communication engine to help communicate down global strategy, regional direction, help to bring widely spread team together, through monthly newsletter, internet, external website etc.
- Provide communication counsel and support to General Manager, segment leaders and their teams.
- Support overall business goals & priorities by designing/conducting targeted programs or creative campaigns to promote key initiatives (such as cloud support), to evangelize services impact and optimize ROI.
- Responsible to keep communication tool kits up-to-date, and working with relative stakeholders in sales & marketing team to identify opportunities and drive for integration and execution.
- Manage communication resources budget and vendors. Make mid-stream adjustments and corrections as required to meet business goals; maximize reach, impact and returns.
Qualifications:
- Marketing or communication related degree preferred (BA or higher)
- 5+ years of extensive communication, media and event management experience (in house or at PR agency)
- Experience in working for regional organization and change management communication is preferred
- Excellent written and verbal communications skills in both English and Chinese
- Great with messaging and positioning
- Self-motivated, hands on, highly creative, results-oriented and culture sensitive
- Skillful with creating win-win opportunities when provide and seek support
- Strong skill in managing multiple projects, cross group collaboration and managing vendors to deliver result
- Fast learner, strong understanding of software industry and service offerings
Microsoft is an equal opportunity employer and supports workforce diversity.
Location: China, Shanghai
Job ID: 803248
Product: (Not Product Specific)
Division: Services & Support
Standard Title
Regional Communications Manager
As one of the five Microsoft CSS centers in the world, APGC CSS (Asia Pacific and Greater China Region , Microsoft Customer Service and Support Organization) has offices in Chinese Mainland, Chinese Taiwan and Hong Kong, Korea, Singapore, Southeast Asia, Australia and New Zealand. With headquarter located in Zizhu Technology Park in Shanghai. The center works very closely with product development teams in the U.S., providing technical support and services to customers and partners in the Asia Pacific and Greater China region, the U.S. and Europe. Experts cover almost all Microsoft products and represent the highest Microsoft technical expertise.
APGC CSS is looking for an experienced talented and dynamic communications professional based in Shanghai that is able to effectively and compellingly articulate and promote the value and impact of support to internal and external stakeholders through effective leading communication efforts, as well as industry outreach.
The Communications Manager will report to the APGC Business Development and Communication Director, and will be responsible for developing and implementing the overall communications strategy, plan and execution, managing communication resources (including budget and vendors).
Main Responsibilities:
- Develop regional communication strategy and plan to promote APGC CSS as a strategic differentiator for Microsoft, towards different stakeholders and lead the execution
- Responsible for maintaining and constantly refining communication engine to help communicate down global strategy, regional direction, help to bring widely spread team together, through monthly newsletter, internet, external website etc.
- Provide communication counsel and support to General Manager, segment leaders and their teams.
- Support overall business goals & priorities by designing/conducting targeted programs or creative campaigns to promote key initiatives (such as cloud support), to evangelize services impact and optimize ROI.
- Responsible to keep communication tool kits up-to-date, and working with relative stakeholders in sales & marketing team to identify opportunities and drive for integration and execution.
- Manage communication resources budget and vendors. Make mid-stream adjustments and corrections as required to meet business goals; maximize reach, impact and returns.
Qualifications:
- Marketing or communication related degree preferred (BA or higher)
- 5+ years of extensive communication, media and event management experience (in house or at PR agency)
- Experience in working for regional organization and change management communication is preferred
- Excellent written and verbal communications skills in both English and Chinese
- Great with messaging and positioning
- Self-motivated, hands on, highly creative, results-oriented and culture sensitive
- Skillful with creating win-win opportunities when provide and seek support
- Strong skill in managing multiple projects, cross group collaboration and managing vendors to deliver result
- Fast learner, strong understanding of software industry and service offerings
Microsoft is an equal opportunity employer and supports workforce diversity.
公司介绍
微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。