Premier Field Engineer(职位编号：798304)
微软全球技术支持中心 （APGC CSS）
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2012-08-23
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 职位类别：技术支持/维护工程师
职位描述
Job Category: Customer Service & Support
Location: China, Shanghai
Job ID: 798304
Product: (Not Product Specific)
Division: Services & Support
Job Title: Premier Field Engineer- SQL
- This person will be responsible for delivering SQL Server consulting and support onsite for a designated strategic customer. The ideal candidate should have at Goal: To provide high quality prescriptive and facilitative technical consulting and support in regards to Microsoft SQL Server to a designated strategic customer.
Responsibilities:
- Utilizing knowledge of the customer environment, deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments. Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting. Partner with the TAM to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management. Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission. Develop a working relationship with MCS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals. Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. Participate in Early Assist for key products in order to maintain product knowledge and ensure delivery of high quality support consulting to Alliance customers. Assist with delivery of supportability reviews for your customers. Write technical articles for the Knowledge Base and white papers.
- Contacts: This position has frequent contact with Microsoft Dedicated/Designated Services Customer, TAM’s, developers, MCS, PFE, program managers, support engineers, managers, and other support vendors.
- At least 6-8 years’ experience with SQL Server 2005，2008 and SQL 2012. This candidate will act as a resource for on-going SQL planning and deployment; help with analysis of current supportability in the migration to new SQL environments; and will be responsible for SQL workshops and training for customer's existing support staff. The applicant should have experience with the development and support of SQL applications in .NET. The candidate will be expected to demonstrate and give examples of their ability to function and contribute to a team-oriented environment. Excellence in written case documentation is expected, and past cases will be reviewed. This candidate should possess a solid working knowledge of Microsoft Data Access Components, Windows 2008, Windows 2008 R2 and a solid understanding of Network Fundamentals. The person should have and exhibit excellent customer skills. This person should be able to function in difficult political situations managing both the client and the technical issue. It will be a Plus if the person has experience on Oracle to SQL migration.
Microsoft is an equal opportunity employer and supports workforce diversity.
Location: China, Shanghai
Job ID: 798304
Product: (Not Product Specific)
Division: Services & Support
Job Title: Premier Field Engineer- SQL
- This person will be responsible for delivering SQL Server consulting and support onsite for a designated strategic customer. The ideal candidate should have at Goal: To provide high quality prescriptive and facilitative technical consulting and support in regards to Microsoft SQL Server to a designated strategic customer.
Responsibilities:
- Utilizing knowledge of the customer environment, deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments. Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting. Partner with the TAM to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management. Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission. Develop a working relationship with MCS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals. Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. Participate in Early Assist for key products in order to maintain product knowledge and ensure delivery of high quality support consulting to Alliance customers. Assist with delivery of supportability reviews for your customers. Write technical articles for the Knowledge Base and white papers.
- Contacts: This position has frequent contact with Microsoft Dedicated/Designated Services Customer, TAM’s, developers, MCS, PFE, program managers, support engineers, managers, and other support vendors.
- At least 6-8 years’ experience with SQL Server 2005，2008 and SQL 2012. This candidate will act as a resource for on-going SQL planning and deployment; help with analysis of current supportability in the migration to new SQL environments; and will be responsible for SQL workshops and training for customer's existing support staff. The applicant should have experience with the development and support of SQL applications in .NET. The candidate will be expected to demonstrate and give examples of their ability to function and contribute to a team-oriented environment. Excellence in written case documentation is expected, and past cases will be reviewed. This candidate should possess a solid working knowledge of Microsoft Data Access Components, Windows 2008, Windows 2008 R2 and a solid understanding of Network Fundamentals. The person should have and exhibit excellent customer skills. This person should be able to function in difficult political situations managing both the client and the technical issue. It will be a Plus if the person has experience on Oracle to SQL migration.
Microsoft is an equal opportunity employer and supports workforce diversity.
公司介绍
微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。