重庆招聘

Job Category: Operations

Location: China, Shanghai

Job ID: 796097

Division: Services & Support

CSS Community Program Manager for China

Location: Shanghai, China

The CSS Community Program Manager for China is responsible for executing and driving the Microsoft Community and Online Support community influencer strategy in China. It is crucial for the role to understand Microsoft’s strategic direction and local market imperatives and align the local community influencer strategy to support them. A major focus is to build connections with internal stakeholders across groups to establish Community & Online Support as an integral component of Microsoft’s business in the region.

Primary responsibilities include:

- Identify and award top influential experts in the technical community and maintain the relationship between them and Microsoft

- Manage the relationship with customers who are active in technical communities

- Business and strategy planning for Community and Online Support in China

- Identify and execute on projects to grow the business

- Define, Measure, track, and communicate KPIs around business performance

- Manage the finances of the business to achieve business goals

- Engage proactively with internal client stakeholders and Microsoft Field teams to develop strategies, plans and supporting resource budgets that further the successful accomplishment of organization and team goals, as well as team/region plans.

- Create or align market opportunities where community influencers will be able to provide feedback to Microsoft, advocate our products and/or support users of our products

- Identify new opportunities to engage community influencers in support of local Microsoft initiatives and business needs

- The ideal candidate will have passion for technology and a broad technical understanding as well as strong interest in technical communities and social media. A combination of proven operational, strategic leadership and business capabilities is essential. The position demands strong written and oral communication skills as well as the ability to deliver effective presentations. Strong interpersonal skills and networking ability are necessary, as are flexibility and the ability to thrive in a changing or ambiguous environment

- Qualifications include 3+ years in an account management or related role with 3 + years in Marketing, Planning or Business development experience preferable. BS/BA degree required and MBA is a plus. Experience in budget management.

Microsoft is an equal opportunity employer and supports workforce diversity.

Global

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。