重庆招聘

Job Category: Software Engineering: Development

Location: China, Shanghai

Job ID: 791892

Product: (Not Product Specific)

Division: Services & Support

JOB DESCRIPTION:

- Where do the Product Groups go when they need world class support for their products? To the CSS Assisted Support Engineering team! We specialize in delivering tools and solutions that our customers and technical support agents use to support our customers. We are actively engaged with the Product Groups on their major product releases, recently working with the PG’s on the Kinect, Windows Phone 7, and Software + Services (S+S) launches.

- Do you have great passion for working with, building and growing a high performance team? Are you looking for an engineering position that has clear impact on customer satisfaction; one that can improve the effectiveness of how Microsoft works; one that enables support and subscription revenue? Do you want to help product teams make informed decisions about building better products by providing customer feedback data?

- If you said ‘yes’ to any of these, Assisted Support team is for you!

- Assisted Support (AS), high performing team doing innovative work, is part of Engineering, Communities and Online (ECO), engineering organization of Customer Support & Services (CSS) manages enterprise support platform for providing support solutions to Microsoft customers. We develop solutions, services and engineer support infrastructure and series of online portals to support latest releases of Microsoft products and ensure customer satisfaction and loyalty. We support our end-customers, internal agents, partners and premier enterprise customers. We are ECO. We make it easy! We make it work!

- We seek strong developers to drive these initiatives. We are looking for exceptional experts with strong programming skills and understanding of latest web technologies. You will be involved with building, prototyping, designing and implementing new innovative solutions to help shape future of next generation of support offerings.

The role includes these responsibilities:

- Develop and implement required functionality with strong focus on security and performance to drive best customer experience.

- Working with customers/partners (internally and externally) to come up with creative solutions to solve those business needs.

- Ensuring agile best-practices and high quality bar as well as on-time delivery.

- Involving engineering best-practices such as unit testing, code reviews, wiki documentation.

- Applying his or her breadth of domain expertise and experience, and industry-specific knowledge to cover a portfolio of initiatives.

- Working independently as well as with teams to achieve business goals.

Qualifications:

- Minimum of 3-5 years of experience designing, building highly scalable applications.

- Proficiency in object oriented development as well as ASP.net, C#, WCF and SQL.

- Excellent understanding of web programing, .net, C#, HTML, SOAP, Javascript, JQuery, CSS, XML and other client side coding.

- Strong understanding of Design Patterns, MVVM, MVC, LINQ and SOA.

- Understanding of HTML5, JQuery, WinRT, Metro UI is plus.

- Good understanding of SQL relational data modeling, analysis and normalization.

- Good debugging and troubleshooting skills.

- Understanding of code reviews, writing Unit Tests and code analysis.

- Effective communication skills, both verbal and written.

- Bachelor’s degree in computer science, engineering, or similar discipline, or strong fundamentals in computer science with relevant work experience.

Microsoft is an equal opportunity employer and supports workforce diversity.

SS:CS ECOJOBS

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。