重庆招聘

Job Category: Customer Service & Support

Location: China, Shanghai

Job ID: 788171

Product: (Not Product Specific)

Division: Server & Tools Business

Title: Partner Technical Consultant

Partner Technical Consultant (PTC’s) cultivates the Microsoft Partners relationship by facilitating the delivery of proactive consultative services to support our APGC partner’s needs. The PTC will focus on supporting presales, driving skills transfer, adoption of Microsoft products and solutions, and deployments to help drive the partner business.

Primary Responsibility and Tasks:

- (Co-)Sell: Opportunity support - Assist partners in winning sales by evaluating customer requirements, mapping those needs to the appropriate Microsoft solution(s) and thus helping the partner to determine the best solution for the customer. Providing a solution can involve feature/function mapping, positioning Microsoft solutions and equipping the partner with the best resources available to win the deal. Tools used may include discussion guides, white papers, demonstration toolkits and other tools as made available by the product teams. Partners may be seeking assistance in selling to both new and existing customers as well as migration and competitive scenarios. General questions regarding licensing may also be part of the solution assistance provided. Collaboration with field sales roles (PAM, PTA) and other tele-based sales and service roles (PTC, TPAM) for best case resolution will occur as needed and determined by the sales support professional.

Non-Opportunity Pre-sales Technical support

- Provide assistance with configurations, reliability, feature capabilities and comparisons, product demonstrations, scalability, interoperability, and migration in pre-sales situations.

- Provide general informational topics regarding proof points, TCO, ROI, cost/value, performance, and licensing.

Partner Evangelism - Positioning the business value of the Microsoft platform and services to help win platform adoption. Demonstrating solid presentation skills dealing with broad audience. Deep technical knowledge of at least one strategic technology solution, plus marketing level knowledge of one other technology solution. Drive excitement around new Microsoft technologies and other strategic initiatives/concepts such as System Center line of products, SharePoint Server, Windows Server technologies, Virtualization, etc.

Architecture Guidance - Understand the partner's business requirement, technical environment, and providing robust and scalable advice that meets the partner's current and future requirements. The solution should be aligned with the MS technical roadmap by leveraging MS patterns and practices. Knowledge of Infrastructure Optimization and Microsoft Operations Framework a plus.

Deployment Guidance - Provide guidance and best practice information to drive efficient deployments with Microsoft products to/through the partner.

Technology Migration Assistance - Understanding the partner's existing technical environment and business requirements to suggest a solution based on latest MS technology. Also assisting in migration from competitive products.

Best Practice Recommendation - Providing recommendations to partner using the MS patterns and practices, case studies and proven solutions, to help the partner build robust and scalable solutions

Partner Project Consulting Assistance - Help the Partner in resource coordination and aide for their on-going projects related to sales, deployments or adoption of Microsoft solutions. Resources coordinated include SMEs, lab facilities, remote access capabilities, etc.

Workshop Delivery - Presenting simple to complex technical or functional topics. These include demos and scenario-based discussions imparting relevant information and influencing adoption of MS Technologies. Includes response to follow up questions resulting from delivered workshops.

Solutions Guidance - Understand and be adept at designing solutions to business needs utilizing Microsoft technologies and products. Have a solid understanding of the business value of infrastructure applications above and beyond technical knowledge.

Technical Qualifications:

- Current MCSE, MCSD, or other Microsoft Premier certification(s) in the technologies supported

- Experience delivering to customer/partner technical support and solutions

- Hands on experience working with MS Server products

- Demonstrated passion for MS products and technologies

- Advanced technology Infrastructure or Development technical problem solving skills

- Experience delivering technical presentations

Business Qualifications

- Ability to confidently deliver solution guidance

- Capable of building and sustaining strong technical relationships as a trusted advisor

- Must have the ability to collaborate across multiple teams

- Must possess strong Active Listening Skills

- Ability to analyze and drive to root cause of a problem

- Previous experience in a consulting position helpful

Microsoft is an equal opportunity employer and supports workforce diversity.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。