重庆招聘

Job Category: Customer Service & Support

Location: China, Shanghai

Job ID: 789177

Product: (Not Product Specific)

Division: Services & Support

ECO: Make it easy. Make it work.

Welcome to ECO – firebrands and all-stars are welcome here! PQO is officially now ECO (Engineering, Community & Online). We help to build the end-to-end customer support experience across Microsoft. We’re all about delivering personalized and connected support experiences – reducing customer and agent effort – creating loyal customers of Microsoft Products and Services. By pioneering killer technology and building vibrant online communities where customers come first, we connect questions to answers, support professionals to customers.

We ECOsians are consumed with passionate curiosity. We solve customer problems with brilliant simplicity, style and panache. We are willing to abandon bad ideas and outmoded ways of thinking. We’re a global team with a flash mob agility to neutralize customer pain. We have a ferocious appetite for solving problems with engineering kung-fu and social genius. We are ECO. We do what’s right because it’s right. We make it easy. We make it work.

We’re looking for a bright, energetic, and passionate person to drive the “Next Generation Support Experience” in Business Intelligence (BI) through our “Detego” program. Detego is a large-scale BI platform that services all aspects of the Customer Service and Support (CSS) business from front-line engineers to the executive teams worldwide.

Reporting to the Program Management (PM) Lead in Shanghai, you will be responsible for delivering and shipping BI components in partnership with our Shanghai development and test team and our PM team in Redmond. You will be the key person connecting business priorities to our day-to-day engineering execution and you will be responsible for driving execution.

The successful candidate will have:

- A strong drive for results

- Passion for customers and partners

- Exceptional communication skills

- A flexible, can-do attitude

- Ability to work in a highly dynamic, often ambiguous environment

- A proven track record of delivering results in a fast-paced engineering environment

- A demonstrated ability to translate customer and business value into programs, priorities, and deliverables

Qualifications:

- 3+ years of experience in program management, delivering high-quality software solutions

- Experience in delivering software using Agile (SCRUM preferred)

- Bachelor’s degree or equivalent work experience

Microsoft is an equal opportunity employer and supports workforce diversity.

SS:CS ECOJOBS

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。