重庆招聘

职位描述：
Job Description
As a Global Quality (GQ) Customer Mapped Quality Experience (CMQE) Engineer in the Customer Quality Experience (CQE) group at Micron Technology, Inc., you must be willing and able to travel within the U.S. and internationally for business purposes. You will be responsible for analyzing and negotiating Quality and Reliability agreements and managing Quality and Reliability prerequisites directly with external customers. In this role you will act as a liaison for the product and communicate to customers on post qualification quality and reliability topics. You will interact regularly with field application engineers and internal stakeholders to maintain alignment on quality and reliability issues and foster customer relationships. As a CMQE Engineer, you are responsible for quality and reliability metrics and identifying plans to bring Micron to the number 1 quality ranking position.
 
  
Responsibilities and Tasks
 
Provide Customer Audit Support
 Provide definition of transportation and other logistics to the audit site for the customer
 
 Responsible for debriefing the site CQE and other designated Micron team members on customer concerns and what has been shared with the customer previously
 
 Attend audits
 
 
Manage Quality and/or Relibility RMAs
 Perform L0 Triage (what/where)
 
 Determine if hot site support required SSD (SSD PE) and components (CEL)
 
 Perform L0 triage to determine whether a Micron-caused issue exists
 
 Identify the correct return location for FA diagnostics and provide customer with RMA number and return address
 
 Perform L1 triage where feasible (in discussion with FAE) to understand the isolate the root cause of the issue
 
 Determine if hot site support required SSD (SSD PE) and components (CEL)
 
 Review internal updates provided by SCQE and communicate ongoing progress to customer
 
 Reviews final FA report or 8D with customer and obtains closure with customer
 
 Overall Issue Resolution (from customer receipt until closes TAT)
 
 Update to action item tracking list per RMA per Customer
 
 
Manage Customer Quality and Relibility Escalation Process
 Responsible for internally communicating customer driven unplanned events
 
 Responsible for supplying input to Stop Ship and customer unplanned event scorecard
 
 Manage communication of resolution plans of internal and customer issued stop ships
 
 Collaborate with sales/supply chain/site CQE on missed shipments
 
 Determine if customer communication needed
 
 Deliver customer message and track to closure
 
 
Responsible for Quality/Reliaiblity scores from the Score Cards and Product Quality/Reliability Dashboards
 Provide data from customers to internal teams in the areas of QBR scoring, product performance (IFR, yields) and other key customer measures
 
 Drive quality score improvement plan by individual customer and assign actions, owners, schedule
 
 
Own Weekly and Monthly Quality Reviews
 Drive, schedule and present to selected customers
 
 Capture actions from MQR
 
 Responsible for general program management
 
 
Identify Proacitve Initiaties
 Gather best of breed information from customer and benchmark Micron to that
 
 Identify proactive initiatives (wow them!) you will drive for them: Best of breed standards, updates to Micron initiatives, new business processes. Examples include: stage gate exits, edge die exclusion, cross qual procedure, PPAP/APQP, Quality expectations, robust design and manufacturing, number of first time successes on qualification, Cp-Cpk, Equilvance score, Past quarter scores with subgroups
 
 Identify gaps and the roadmap to achieve best in class
 
 Present Feedback to customers regarding improvements
 
 
Deliver Customer Reports
 Provide and verify customer integration rates (DPM), OSV rate field return rate
 
 Quality target/agreements
 
 Negotiate specific items with the customer
 
 Conduct Non-product Specification Review
 
 Review and recommend counter proposals
 
 
Responsible for Understanding the Customer Change Management Requirements (PCNs)
 Identify customer requirements and sensitivities and push internally
 
 Drive follow up and ensure response on PCNs
 
 
Responsible for Customer Requirements
 Receive requirement request from customer
 
 Provide customer requirements list with status response back to customer and gain approval
 
 
  Education
Required
 
Bachelors Degree or equivalent experience
Electronics
 
Engineering - Electrical
 
Engineering - Industrial
 
Engineering - Materials Science
 
Communications
 
Related field of study
 
  
  Experience
Required
 
2 years experience in any of the following:
Customer Experience
 
   
Additional Information:
Familiarity with basic semiconductor processing, device physics, quality reliability fundamentals, customer experience, and storage industry. Qualifications
 
 High degree of self initiative and ability to think and act independently
 
 Good multi-tasking and problem solving skills
 
 The ability to work under tight timeframes and prioritize competing activities
 
 Excellent organizational and management skills and outstanding interpersonal and teamwork skills
 
 Understand how to handle conflict management
 
 The proven ability to collaborate well with team members and drive for results
 
 Strong verbal, written communication skills, and presentation skills
 
 The ability to drive for results
 
 The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements
 
 The ability to effectively interact with a wide range of personalities
 
 The ability and willingness to travel when required
 
  Workplace
Travel Required?

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美光西安工厂成立于2006年，主要开展集成电路装配与测试以及 DRAM 模块制造。该工厂对于美光在网络、云和数据中心等 DRAM 市场不断取得成功发挥重要作用。美光位于上海的研发中心专注从事的研发活动几乎涉及美光全部产品，从 DRAM 和 NAND 芯片设计，到托管型 NAND 系统产品设计和开发，再到 SSD 固件开发测试。美光还在中国设有三家客户实验室，通过与客户协作，帮助设计、优化并验证面向网络、计算、移动和嵌入式市场的内存系统。