Customer Mapped Quality Experience Manager
美光半导体咨询（上海）有限责任公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-01-28
- 工作地点：上海-徐汇区
- 招聘人数：若干人
- 工作经验：10年以上经验
- 语言要求：英语 熟练
- 职位类别：质量管理/测试主管(QA/QC主管) FAE现场应用工程师
职位描述
职位描述：
Job Description
As a Global Quality (GQ) Customer Mapped Quality Experience (CMQE) Manager at Micron Technology, Inc. you will be the key customer-facing organization, taking your customers’ Quality requirements and needs so that Micron is able to deliver world class Customer Quality Experience (CQE). You will reach out to customers proactively to assess their needs and to follow up with your Site CQE or other Value chain contacts.
Responsibilities and Tasks
PRIMARY FUNCTION: -Single point of contact- for customers on quality
Manage CMQE team supporting Key Customers Cluster
Drive quality-related proactive and reactive communication
Acknowledge and drive closure of Returned Material Authorizations (RMAs), quality-related issues and customer requests
Work closely with Site CQE to make sure robust Preventive actions are in place so there is no recurrence of issue
Be the key communication channel for proactive quality initiatives such as Product Change Notifications (PCNs)
Work closely with customer to determine their key concerns
Proactively measure customers satisfaction index to Micron’s Quality and project expected QBR scores
Drive IPP Goal of #1 or #2 in Customer Quality Ranking
Host Monthly Quality Reviews (MQRs) and proactively share Quality Health Assessment of Customer products
Work with QMS team to set up standard Customer Audit reports for maximized Customer Audits efficiency
SECONDARY FUNCTION: Customer Support and Internal Loops
Champion “voice of customers” on quality within Micron
Proactively communicate feedback from your customers to Micron functions
Coordinate customer audit
Conduct training at customer sites
Education
Required
Bachelors Degree
Engineering - Materials Science
or Electrical or Mechanical Engineering or related field of study
Experience
Required
5 years experience in any of the following:
Quality processes and procedures
10 years experience in any of the following:
Semiconductor Manufacturing
Additional Information:
Supervisory experience Qualifications
Ability to work effectively in cross-functional teams
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Job Description
As a Global Quality (GQ) Customer Mapped Quality Experience (CMQE) Manager at Micron Technology, Inc. you will be the key customer-facing organization, taking your customers’ Quality requirements and needs so that Micron is able to deliver world class Customer Quality Experience (CQE). You will reach out to customers proactively to assess their needs and to follow up with your Site CQE or other Value chain contacts.
Responsibilities and Tasks
PRIMARY FUNCTION: -Single point of contact- for customers on quality
Manage CMQE team supporting Key Customers Cluster
Drive quality-related proactive and reactive communication
Acknowledge and drive closure of Returned Material Authorizations (RMAs), quality-related issues and customer requests
Work closely with Site CQE to make sure robust Preventive actions are in place so there is no recurrence of issue
Be the key communication channel for proactive quality initiatives such as Product Change Notifications (PCNs)
Work closely with customer to determine their key concerns
Proactively measure customers satisfaction index to Micron’s Quality and project expected QBR scores
Drive IPP Goal of #1 or #2 in Customer Quality Ranking
Host Monthly Quality Reviews (MQRs) and proactively share Quality Health Assessment of Customer products
Work with QMS team to set up standard Customer Audit reports for maximized Customer Audits efficiency
SECONDARY FUNCTION: Customer Support and Internal Loops
Champion “voice of customers” on quality within Micron
Proactively communicate feedback from your customers to Micron functions
Coordinate customer audit
Conduct training at customer sites
Education
Required
Bachelors Degree
Engineering - Materials Science
or Electrical or Mechanical Engineering or related field of study
Experience
Required
5 years experience in any of the following:
Quality processes and procedures
10 years experience in any of the following:
Semiconductor Manufacturing
Additional Information:
Supervisory experience Qualifications
Ability to work effectively in cross-functional teams
职能类别： 质量管理/测试主管(QA/QC主管) FAE 现场应用工程师
关键字： CQE
公司介绍
美光科技全球化、多元化的发展致力于维护具备成本效益的精简化供应链，并广泛吸纳***人才参与美光最先进的内存技术发展。
美光西安工厂成立于2006年，主要开展集成电路装配与测试以及 DRAM 模块制造。该工厂对于美光在网络、云和数据中心等 DRAM 市场不断取得成功发挥重要作用。美光位于上海的研发中心专注从事的研发活动几乎涉及美光全部产品，从 DRAM 和 NAND 芯片设计，到托管型 NAND 系统产品设计和开发，再到 SSD 固件开发测试。美光还在中国设有三家客户实验室，通过与客户协作，帮助设计、优化并验证面向网络、计算、移动和嵌入式市场的内存系统。
美光西安工厂成立于2006年，主要开展集成电路装配与测试以及 DRAM 模块制造。该工厂对于美光在网络、云和数据中心等 DRAM 市场不断取得成功发挥重要作用。美光位于上海的研发中心专注从事的研发活动几乎涉及美光全部产品，从 DRAM 和 NAND 芯片设计，到托管型 NAND 系统产品设计和开发，再到 SSD 固件开发测试。美光还在中国设有三家客户实验室，通过与客户协作，帮助设计、优化并验证面向网络、计算、移动和嵌入式市场的内存系统。