重庆招聘

职位描述：
A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)
The Service Delivery Manager is responsible for deployment and adoption of Digital Travel Risk Mitigation products for customers in their assigned territory. This is a front line, customer facing and customer advocate role responsible for engaging with clients to discuss, understand, and plan for deployment of our products. This position is also responsible for ensuring optimal adoption of the products.
 
This role requires a customer centric focus, ability to learn how our solutions can be configured including options, good grasp of how multiple products should be positioned as a solution and the ability to influence customer decisions. The role is also responsible for liaising and participating in cross functional teams and projects as required to support our customer base, including but not limited to working with the technical teams, account management, regional sales/business development managers, product management, travel data team, project coordinator and customer support specialists to ensure a successful implementation and overall client satisfaction with the products.

B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
Manage the implementation of all International SOS Digital Travel Risk Mitigation products and services.Follow up with customers after deployment to ensure that the client has been successful with getting the solutions adopted by their user base. Engage with territory clients to understand, analyze, document and influence the decisions of customers. Capture feedback from customers on how to improve the Products and drive their optimal usage.Negotiate project plan and ensure scheduled events and milestones are delivered on time.Deliver periodic status reports to internal and external clients.Train clients on using our products effectively.Help clients manage the communications of the initial launch of International SOS Digital Travel Risk Mitigation Products and Services.Manage and support a Tier 1 Key Account portfolio within assigned territory.Identify up-sell opportunities and coordinate client contact with Sales.

C. Job Profile
Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
· Ability to establish and maintain relationships with clients and cross departmental team members.
Ability to work across technical and business unit teams to achieve results.Ability to project a professional image and communicate concepts and issues at a level appropriate to the audience.
· Excellent written and verbal communication skills required.
Innovative, creative problem solver with an eye for detail and accuracy.Excellent organization skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities.

Required Competencies (Critical behaviours necessary to successfully perform the job)
· Commitment to excellence, team, and team building.
· Commitment to provide a high level of service to customers.
· Deliver results and meet customer expectations, through focus on customer needs and satisfaction
· Ability to cope with pressure and setbacks, works productively in a pressurized environment
· Accepts and tackles demanding goals with enthusiasm, identifies development strategies needed to achieve career goals
· Establishes good relationships with clients and relates well to people at all levels; manages conflict
· Gains clear agreement and commitment from others through effective persuasion and negotiation, promotes ideas on behalf of self or others
· Analyzes and makes rational judgements from available information and produces workable solutions to a range of problems
Required Work Experience (Brief description of the job-related experience needed to perform the job)
· Strong project management experience
· Proven service delivery experience for an enterprise application that is delivered as an online service.
· Exposure in dealing with multiple contacts from different geographical areas.
· Global knowledge and previous experience to international markets.
Required Qualifications (Brief description of the educational background needed to perform the job)
· Degree
Required Languages (Brief description of the language skills needed to perform the job)
· Fluent in English and Chinese
Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
· Limited 举报 分享

关于国际SOS集团

国际SOS集团致力于挽救生命，保护企业及组织的全球员工免受健康与安全威胁。无论客户身处何处，我们都能为其提供定制化的健康与安全风险管理解决方案，以助其实现业务发展及工作效率的提升。倘若出现极端天气、流行病或安全事件，我们会立即做出响应，为企业与组织解决燃眉之急。通过以预防为重点的创新技术和医疗专业知识，我们可提供实时、可执行的建议与高品质现场救援服务，从而助力企业来满足良好治理合规性报告的需求。通过与我们合作，企业可以充分履行其“员工关照”义务，同时获得商业韧性、连续性及可持续性。
国际SOS集团成立于1985年，受到11,000家企业及组织的广泛信赖，其中，涵盖了一半以上的财富全球500强企业、跨国企业客户，及中型企业、政府、教育机构与非政府组织。我们的11,000名跨文化医疗、差旅安全及后勤专家，能够为全球90个国家逾1,000个地区提供“365天x 24小时”全天候服务。

ABOUT THE INTERNATIONAL SOS GROUP OF COMPANIES

International SOS is in the business of protecting and saving lives, when involved in medical or security situations. International SOS understands clients’ needs like no other partner; more than 30 years of experience gives us an unparalleled understanding of clients’ health & security threats and risk challenges. We are, therefore, uniquely placed to tailor-make risk management solutions for the optimal health, security & wellbeing of your diverse global workforce, wherever they are, even in the most remote and fragile environments of the world – on land, at sea or in the air.
Founded in 1985, the International SOS Group of Companies is trusted by over 11,000 global clients, including governments, multi-national corporate clients, such as two-thirds of the Fortune Global 500, mid-size enterprises, educational institutions and NGOs. Our company has achieved global ISO 9001:2015 and ISO/IEC 27001:2013.
We help clients meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.

2017年，国际SOS中国荣获亚洲权威人力资源专业刊物HR Asia颁发的“亚洲***企业雇主奖”（BSET COMPANIES TO WORK FOR IN ASIA），国际SOS是医疗健康行业中***获得此荣誉的企业。

注：国际SOS承诺对应聘者资料给予严格保密，并仅用于招聘工作使用。