Customer Sales Support Specialist
美光半导体咨询（上海）有限责任公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-02-27
- 工作地点：深圳-福田区
- 招聘人数：若干人
- 工作经验：2年经验
- 语言要求：英语 一般
- 职位类别：销售行政助理
职位描述
职位描述：
Customer Sales Support Specialist (CSS)
Job Description
As a Customer Sales Support Specialist you will be part of an organization providing superior customer service, responsible for order entry, return material authorization for assigned customers, territories, distributors and original equipment manufacturers. Additional responsibilities may include HUB order processing, territory support requests, and sales support requests.
Job Responsibilities
Purchase Order (PO) Entry
? Validate purchase order before entry to ensure all data is accurate for entry
? Customer Master creation and maintenance
Process purchase orders and sample orders from customers into order management system (SAP)
? Process electronic data interchange (EDI) orders via workflow
? Attend to all order submission error messages in workflow
? Ensure workflow is clear of orders at the end of each working day
Retrieve and process orders
Return Material Authorizations (RMA)
? Process RMA related orders
? Attend to all emails and inquiries on RMA related issues
? Follow up any RMA escalations and report to management
? Participate in Physical Inventory process by investigating and solving inventory discrepancies.
? Participate in RMA process and performance enhancement
HUB Orders Process
? Attend to all HUB pull related emails
? Highlight Stock discrepancies if seen
Customer Support (May not all be applicable for all regions)
? Review and approve or reject all submitted commission requests
? Complete all approved commission requests and reply back to requestor with reference number
? Identify training opportunities for territories regarding commission requests
? Send commission reports as requested
? Submit Quality Analysis (QA) requests into Salesforce.com and reply back to requestor with necessary information
? Download to local drive of daily backlog Report, Weekly Rescheduling Report & Metrics Report
? Key customer Portal update
? Escalate and follow up as necessary for all QA requests
? Timely email response to internal and external customer requests
Job Qualifications
? Strong computer skills with proficiency in Microsoft Word, Excel and Outlook
? Excellent customer service skills
? Effective verbal and written communication skills with both internal and external contacts
? Must be detail oriented
? Exceptional organizational, time management and record-keeping skills
? Ability to make independent decisions within work parameters
? Problem solving ability
Education –Note each region will have to put their education requirements
At least College degree required - CN
Language: Basic English written and spoken
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Customer Sales Support Specialist (CSS)
Job Description
As a Customer Sales Support Specialist you will be part of an organization providing superior customer service, responsible for order entry, return material authorization for assigned customers, territories, distributors and original equipment manufacturers. Additional responsibilities may include HUB order processing, territory support requests, and sales support requests.
Job Responsibilities
Purchase Order (PO) Entry
? Validate purchase order before entry to ensure all data is accurate for entry
? Customer Master creation and maintenance
Process purchase orders and sample orders from customers into order management system (SAP)
? Process electronic data interchange (EDI) orders via workflow
? Attend to all order submission error messages in workflow
? Ensure workflow is clear of orders at the end of each working day
Retrieve and process orders
Return Material Authorizations (RMA)
? Process RMA related orders
? Attend to all emails and inquiries on RMA related issues
? Follow up any RMA escalations and report to management
? Participate in Physical Inventory process by investigating and solving inventory discrepancies.
? Participate in RMA process and performance enhancement
HUB Orders Process
? Attend to all HUB pull related emails
? Highlight Stock discrepancies if seen
Customer Support (May not all be applicable for all regions)
? Review and approve or reject all submitted commission requests
? Complete all approved commission requests and reply back to requestor with reference number
? Identify training opportunities for territories regarding commission requests
? Send commission reports as requested
? Submit Quality Analysis (QA) requests into Salesforce.com and reply back to requestor with necessary information
? Download to local drive of daily backlog Report, Weekly Rescheduling Report & Metrics Report
? Key customer Portal update
? Escalate and follow up as necessary for all QA requests
? Timely email response to internal and external customer requests
Job Qualifications
? Strong computer skills with proficiency in Microsoft Word, Excel and Outlook
? Excellent customer service skills
? Effective verbal and written communication skills with both internal and external contacts
? Must be detail oriented
? Exceptional organizational, time management and record-keeping skills
? Ability to make independent decisions within work parameters
? Problem solving ability
Education –Note each region will have to put their education requirements
At least College degree required - CN
Language: Basic English written and spoken
职能类别： 销售行政助理
关键字： order entry
公司介绍
美光科技全球化、多元化的发展致力于维护具备成本效益的精简化供应链，并广泛吸纳***人才参与美光最先进的内存技术发展。
美光西安工厂成立于2006年，主要开展集成电路装配与测试以及 DRAM 模块制造。该工厂对于美光在网络、云和数据中心等 DRAM 市场不断取得成功发挥重要作用。美光位于上海的研发中心专注从事的研发活动几乎涉及美光全部产品，从 DRAM 和 NAND 芯片设计，到托管型 NAND 系统产品设计和开发，再到 SSD 固件开发测试。美光还在中国设有三家客户实验室，通过与客户协作，帮助设计、优化并验证面向网络、计算、移动和嵌入式市场的内存系统。
美光西安工厂成立于2006年，主要开展集成电路装配与测试以及 DRAM 模块制造。该工厂对于美光在网络、云和数据中心等 DRAM 市场不断取得成功发挥重要作用。美光位于上海的研发中心专注从事的研发活动几乎涉及美光全部产品，从 DRAM 和 NAND 芯片设计，到托管型 NAND 系统产品设计和开发，再到 SSD 固件开发测试。美光还在中国设有三家客户实验室，通过与客户协作，帮助设计、优化并验证面向网络、计算、移动和嵌入式市场的内存系统。