重庆招聘

职位描述：

Job # 1007286
Locations China, Shanghai
Job families Services (engineering)
Teams Consulting services

Job Location

Shanghai, China



Job Description



This position is responsible for delivering proactive remote service to our global customer in Remote Advisory Delivery (RAD) team of Microsoft in Shanghai, China.



RAD is driving profitable business and customer outcomes though remote proactive service delivery. The RAD Engineer will represent Microsoft to help accelerate customer adoption and productive use of Microsoft products, including the on-Premise and Cloud solutions (Azure, O365 etc.) through trusted advisor relationships and through the optimization and successful implementation of technology.



The candidate is required to be able to deliver remote proactive service and provide solutions of mission critical issues remotely to WW Microsoft Enterprise Premier Customers with outstanding quality.



Main Responsibilities



1. Proactive remote service delivery to global customers, including remote IPs and advisory cases, Project support with high CPE result.

2. Earn customer & partner loyalty for lifetime by reducing customer effort through quality engagements, trusted advisor relationships, customer knowledge, & insight.

3. Continue to grow and develop specialized expertise in complex MS technologies, and contribute to the overall growth of the team’s technical knowledge;

4. Compliance with the service operation processes for execution excellence.

5. Contribute to profitability through engineer preparedness, precision delivery, and utilization of a standard business operation foundation.

6. Help Premier drive more business opportunities during delivery for growing market share.



Competencies & Qualifications



1. 3+ years working experience in IT service or relevant industry

2. Outstanding customer service and support skills.

3. Excellent written, oral and presentation skills in English.

4. Good understanding of ITIL/Service Management

5. Ability to deliver workshops or perform presentations in front of technical and non-technical audiences.

6. Ability to work independently with minimal management supervision

7. Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved.

8. Good teamwork player



Technical Requirements



1. Fluent in at least one of the major programming languages: .Net (e.g., C#), C/C++, Java

2. Experience with identity platform (directory service/authentication protocols) or cloud computing will be a plus

3. Experience with PowerShell development will be a plus

4. Project Management experience will be a plus.

5. Passion for learning other Microsoft products and building customized solution

6. Familiarity with industrial integrated solutions and have the project support experience.



Education



• Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience

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