重庆招聘

职位描述：

Job # 1006672
Locations China, Shanghai
Job families Services (engineering)
Teams Consulting services

Job Description

The Premier Field Engineering team (PFE) provides technical support for Microsoft’s Premier customers world-wide through onsite and remote support services. PFE is part of Enterprise Services and partners with Customer Service & Support to drive customer health and strengthen Microsoft technology adoption. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.



The ideal candidate should have at least 5-8 years of experience with SharePoint 2013, SharePoint 2010, and/or SharePoint 2007, .Net Recommended Qualifications: -Superior problem solving and troubleshooting skills at the System Engineer level. -Exceptional customer service, overall communication and technical writing skills. -Must have sufficient technical depth to communicate with development and other internal organizations at a peer level. -Must possess the ability to work independently with minimal management supervision and as part of a nationwide team of engineers. -Demonstrated aptitude for providing exceptional customer service in politically charged environments. -Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development. -Ability to apply technology to improve existing products and systems at customers and for internal use. -Ability to actively participate in team support by proposing and implementing solutions

-Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.



Technical Requirements: -Solid experience/knowledge of SharePoint 2013, SharePoint 2010, and SharePoint 2007

- SQL Server Database and Transact-SQL - .Net framework Development -Solid understanding of the Microsoft Windows platform. -Genuine interest in technology with knowledge of Microsoft products and technologies preferred e.g. Active Directory, SharePoint, Windows server. LDAP query language is a plus -Knowledge of IIS, SQL Server, development with .NET languages, XML and Scripting technologies, and data access technologies. -Exceptional customer service, problem solving, and communication skills -Ability to work in a team environment. -Technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals. -Ability to work with minimal supervision and operate as a self-contained business unit within the Premier Field Engineering team. -Ability to work independently and as part of a team.

Justification for Hire SharePoint and O365 is a key element in the Business Productivity technologies. We are seeing a growing demand for the SharePoint Development and Application support in East China, but there is no SharePoint PFE in Busienss Productivity team in Shanghai. To fulfill customer needs and help grow engerprise service business, we need to hire SharePoint PFE in Shanghai.

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微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
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