重庆招聘

职位描述：

Job # 1004925
Locations China, Shanghai
Job families Services (engineering)
Teams Consulting services

PMC Solution Engineer based in China

Are you ready to join Microsoft's key engineering team to enable the success of Microsoft solutions in our most important customers? The Premier Mission Critical (PMC) Delivery Team Unit (DTU) is a team of our best engineers that drive higher performance and up-time for mission critical solutions built on Microsoft technology. As a trusted advisor and member of the Premier Mission Critical Delivery Team Unit, you will have influence over the implementation and remediation of multi-million dollar solutions. Expect to work closely with other DTU members and the wider Microsoft Services team to integrate cross-product solutions. As a DTU member your role is critical to the success of our customers' solutions and you will need to manage relationships with a key group of approximately 20 of our most critical customers.

You will be designing and driving the discovery and potentially unique solution for each of your customer's situations as part of the DTU. As part of a DTU many resources are at your disposal, including the other CSS engineers and local engineers to be your eyes and ears onsite. The product group and the years of tenured engineers around you are all available to enable your determination of the course of solution. In this professional role, your contribution and overall impact is self-directed and the opportunities are rich.

This position will require you to work a rotational on-call schedule. You will also have the opportunity for some occasional domestic and or international travel.

Skills/Experience Required

We are hiring Messaging or Azure engineer to support O365 and Azure PMC customers that we will sign in H2.

- Messaging: Deep Knowledge on Exchange Server with 8+ years' experience including messaging maintenance/Architect Design/Migration/Deployment. Exchange Online or Lync knowledge is a plus.

- Azure: Deep knowledge in Microsoft Azure Platform, Operating System/Virtualization, Networking, or Relational Database Design/Administration. Linux knowledge is a plus.

- Strong design and programming skills with 4+ years' experience in one or more languages/scripts (C#/Asp.Net, C++, JavaScript/Html5, Powershell, etc.) is a plus.

- Troubleshooting in complex environment and difficult issues will be a plus

- Working experience in Support Escalation Engineer, Escalation Engineer, Embedded Escalation Engineer or equivalent working experience with Microsoft Product Group will be a plus.
- Excellent communication & influence skills. Spoken and written in both English and Mandarin.

- Outstanding customer service skills

- Passion for lifelong learning, personal and professional development

- Ability to works well in a team environment and demonstrate your excellent technical leadership & problem-solving skills

- Excellent presentation, negotiation & analytical skills.



Roles and Responsibilities

- Participate in presales engagement, pursue new opportunities.

- Have a deep understanding on your customer solution/environments, including the architecture, deployment and configuration, and the potential issues/risks in the solution, clear in mind your customer's IT goal.

- Demonstrate your strong technical expertise on the customer's solution, contribute to a proactive service pan helping the customer to prevent potential downtime and stay healthy.
- Manage relationships with your customers and provide technical documentation for the troubleshooting steps in pursuit of the technical resolution

- Create, analyze, recommend & present assessment, fact findings, and root cause analysis to sr. level customers.

- Conduct technical training & ability to be an effective Microsoft technology speaker.

- Develop specialized expertise by supporting Microsoft technologies. Document your knowledge and share your experience as you contribute to the Knowledge Base.

- Demonstrate your strong technical capabilities on troubleshooting problems and issues

- Demonstrate your technical leadership with both broad and in-depth enterprise architecture knowledge.

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微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
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