常熟招聘

Title: Customer Service Specialist, APAC 客户服务专员
Location: changshu 常熟


Purpose of the job
- Provide high-quality customer service and efficient order processing
- Close interaction and communication with internal stakeholders, e.g. Sales, Technical Sales, SC Planning, Order fulfillment specialist, Logistics, Finance,
- Act as partner for sales for frontline services


Key Tasks
1. Support sales on forecasting
2. Order coordination, input, amendment and follow up allocation
3. Execute the customer contracts(if there is) and related documentations
4. Enquiry Handling(basic product and environmental enquiries, order enquiries, give price quotation according to list price, etc)
5. Conduct promotion sample service and trial sample service
6. Support the sales on stock planning and monitoring
7. Support sales and Technical sales on Claim handling process
8. Support sales and marketing on promotion(seminars and events, new wrapping coordination)
9. Support sales on customer info collecting(Master Data)
10. Call off handling
11. Support Finance and sales in rebate and commission handling.
12. Support Finance and sales in A/R follow and chase payment.
13. Invoicing (Only advance payment and open terms, documents direct to customer)
14. Support on COL( training, daily operation follow up and help to customers)
15. Office admin(if there is defined for some person)
16. Other duty or task as required.


Prerequisites
· Post-secondary level diploma or higher corresponding knowledge
· Related work experience 2 years +
· Languages – English level fluent, fluent in local languages
Competence Profile


Behavioural Competencies
- Customer and service orientation
- Flexibility to adapt to different situations
- Achievement Orientation and proactiveness
- Good interpersonal skills and ability to communicate verbally and in writing
- Ability to work both as part of a team and under one’s own initiative
- Self Awareness


Functional Competencies
- Knowledge of UPM's product and service offering
- Knowledge of customers' business
- Delivery Terms (Incoterms), L/C process
- Impact of Logistic Solutions on Profitability
- End use Understanding
- Customer Management
- Excellent knowledge of Sell It, Move it, PTD, MIS, CIC and e-business tools
- Selling skills
Safety Requirement (Occupational Health and Safety Responsibilities, with the cooperation and support from local sales segment leaders or office safety representatives)
- Learn about and understand relevant standards, rules and procedures, and strictly comply with these rules, and constantly use correct procedures and tools in work.
- Promptly report the accidents, near accidents, safety observation, unsafe behaviors, concerns and suggestions
- Be mindful and keep paying attention to hazard sources, surroundings and adjacent works. Carefully plan necessary steps, organize necessary resources, safely complete the works and keep the working site clean and tidy. In case of any doubt, immediately stop the work and warn those in danger.
- Participate in the local projects/plans, training, meeting and other safety activities in order to improve the safety performance and personal capacity. Share safety knowledge and experience, pay attention to the safety of other team members so as to support the safety standards of the team

芬欧汇川（UPM）是世界领先的跨国森林工业集团之一，总部位于芬兰首都赫尔辛基。UPM拥有140多年发展历史，生产工厂遍布12个国家和地区，销售网络辐射6大洲，目前全球拥有18,700名员工，年销售额约为102亿欧元，股票在纳斯达克OMX赫尔辛基上市。UPM在六大独立业务领域：UPM生物精炼，UPM能源，芬欧蓝泰标签，UPM特种纸纸业，UPM传媒用纸纸业和UPM胶合板，提供可再生和负责任的解决方案，旨在以创新驱动一个超越化石能源的未来。UPM Biofore - Beyond fossils森领未来—创想无限

在UPM的职业生涯不仅仅只是森林行业中的一份工作，也是发展您个人技能和专业知识的机会，更意味着成为行业领袖的一份子。UPM是联合国全球契约（Global Compact LEAD）领袖企业。 跻身全球仅有的6家CDP气候、森林和水项目全A级领导企业。自2012年起，UPM已连续八次上榜道琼斯欧洲及全球可持续发展指数（DJSI）森林和造纸行业领导榜。并且，UPM也是各项雇主排行榜的佼佼者，常年蝉联“中国杰出雇主”和“中国***健康雇主”称号。作为一家多元化的国际公司，我们为您提供有意义的工作和属于您的独特职业发展道路。

UPM致力于提供一个安全且鼓舞人心的工作环境，帮助员工取得良好的绩效。我们鼓励员工追求自身的专业成长并支持他们持续提升各项技能。赋能、目标导向和绩效是我们企业文化的重要组成部分。相互信任，携手共进和勇于创新是公司恪守的企业价值观，是我们前行的指南针。

加入我们，世界上最可持续发展的公司之一，让我们一起携手共进！

我们提供完善的福利和内部发展机制
- 注重生活和工作的平衡，关爱员工的安全与身心健康；
- 具有竞争力的薪酬，年度薪资增长计划；
- “赋能提升绩效”的管理文化、体系化的培训机制和包括多技能培训，轮岗，内部员工优先晋升渠道，外派工作在内的多元化的职业发展机会;
- 完善的员工保障计划 （包含基本社会保险，公积金，员工补充商业保险及子女附加保险）；
- 双休日及国家规定的节假日，带薪休假制度（年假8-18天）；带薪病假6天；
- 常熟工厂提供工作餐，班车接送（碧溪，浒浦，梅李，周行，虞东路沿线，市区，苏州）；
- 公司年度团队活动和丰富的工会活动（如：电竞/乒羽/钓鱼/棋牌/摄影/跑步/读书俱乐部等）;


欢迎关注芬欧汇川微信公众号：“芬欧汇川 森领未来”了解公司最新发展动态，具体二维码信息见“公司图片”栏。