Warranty Engineer/售后服务工程师
大陆汽车投资(上海)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:汽车及零配件
职位信息
- 发布日期:2012-08-17
- 工作地点:上海
- 招聘人数:4
- 学历要求:本科
- 职位类别:汽车质量管理
职位描述
Responsibilities and Objectives:
1 Development of processes and/or tools to optimize warranty data analysis and forecasts.
2 Continuous monitoring and systematic analysis of field data (customer portals, data banks) and of respective indicators (KPIs) to identify trends and/or possible upcoming issues.
3 Systematic internal and external reporting of field data, KPIs and triggers appropriate activities to contain field issues and the implementation of corrective actions.
4 Based on the evaluation of possible risks initiation of measures to contain upcoming issues and if appropriate initiate reasonable escalation within Continental organization.
5 Estimation/judgment of risks, construction of failure forecasts with the help of statistical methods (e.g. Weibull) if field issues occur.
6 Initiation and leading of warranty reviews (where appropriate with the customer), warranty costs and No Trouble Found - incident projects and activities to implement corrective actions company-wide.
7 Negotiation of rates and parameters of recognition with the respective customer with the goal to define cost optimized warranty settlements.
8 Coordinate in case of special regress topics the proceeding including cost negotiations with the customer.
9 Review and manage Quality / Warranty contract or agreement in China
10 Exchange Quality / Warranty contract with ww
Required knowledge:
1 Expert knowledge of automotive technology
2 Fluent English (written and spoken)
3 Understanding of basic statistical programs (e.g. Minitab, XSel, Weibull ++)
4 Strong skills in relevant quality methods (e.g. SixSigma)
5 Negotiation and presentation skills
6 Several years of work experience
1 Development of processes and/or tools to optimize warranty data analysis and forecasts.
2 Continuous monitoring and systematic analysis of field data (customer portals, data banks) and of respective indicators (KPIs) to identify trends and/or possible upcoming issues.
3 Systematic internal and external reporting of field data, KPIs and triggers appropriate activities to contain field issues and the implementation of corrective actions.
4 Based on the evaluation of possible risks initiation of measures to contain upcoming issues and if appropriate initiate reasonable escalation within Continental organization.
5 Estimation/judgment of risks, construction of failure forecasts with the help of statistical methods (e.g. Weibull) if field issues occur.
6 Initiation and leading of warranty reviews (where appropriate with the customer), warranty costs and No Trouble Found - incident projects and activities to implement corrective actions company-wide.
7 Negotiation of rates and parameters of recognition with the respective customer with the goal to define cost optimized warranty settlements.
8 Coordinate in case of special regress topics the proceeding including cost negotiations with the customer.
9 Review and manage Quality / Warranty contract or agreement in China
10 Exchange Quality / Warranty contract with ww
Required knowledge:
1 Expert knowledge of automotive technology
2 Fluent English (written and spoken)
3 Understanding of basic statistical programs (e.g. Minitab, XSel, Weibull ++)
4 Strong skills in relevant quality methods (e.g. SixSigma)
5 Negotiation and presentation skills
6 Several years of work experience
公司介绍
With sales of 30.5 billion Euro in 2011, Continental is among the leading automotive suppliers worldwide and currently has approximately 164,000 employees in 46 countries.
The Automotive Group with its three divisions Chassis & Safety (sales of approximately ?6.5 billion in 2011, 33,000 employees), Powertrain (sales of approximately ?5.8 billion in 2011, 31,000 employees) and Interior (sales of approximately ?6.1 billion in 2011, 32,000 employees) achieved sales of approximately ?18.5 billion in 2011. The Automotive Group is present in more than 170 locations worldwide. As a partner of the automotive and commercial vehicle industry, it develops and produces innovative products and systems for a modern automotive future, in which cars provide individual mobility and driving pleasure consistent with driving safety, environmental responsibility and cost-efficiency.
We want you at our facility in Shanghai.
Are you auto-motivated? Welcome!
Continental China Career Homepage: www.continental-careers.com.cn
The Automotive Group with its three divisions Chassis & Safety (sales of approximately ?6.5 billion in 2011, 33,000 employees), Powertrain (sales of approximately ?5.8 billion in 2011, 31,000 employees) and Interior (sales of approximately ?6.1 billion in 2011, 32,000 employees) achieved sales of approximately ?18.5 billion in 2011. The Automotive Group is present in more than 170 locations worldwide. As a partner of the automotive and commercial vehicle industry, it develops and produces innovative products and systems for a modern automotive future, in which cars provide individual mobility and driving pleasure consistent with driving safety, environmental responsibility and cost-efficiency.
We want you at our facility in Shanghai.
Are you auto-motivated? Welcome!
Continental China Career Homepage: www.continental-careers.com.cn
联系方式
- 公司地址:上海市杨浦区大连路538号
- 邮政编码:200082