Style Advisor-Womenswear 时尚顾问-女装部
连卡佛百货商贸（成都）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：批发/零售
职位信息
- 发布日期：2016-09-21
- 工作地点：成都
- 招聘人数：1人
- 工作经验：1年经验
- 学历要求：专业培训
- 职位月薪：6000-8000/月
- 职位类别：奢侈品业务
职位描述
职位描述：
ABOUT US
Lane Crawford stores in Hong Kong and China highlight the very best of designer fashion and lifestyle retailing - our staff are the heart of every store and are dedicated to our service promise: Making every Customer Feel Great. 连卡佛百货香港，北京，上海和成都为您提供最高端的设计师品牌时装及家居用品。我们的员工是店铺的核心，竭诚履行我们的服务承诺：为每一位顾客提供满意的服务
THE ROLE
“To deliver an exceptional Lane Crawford experience for every customer and to achieve agreed business unit and individual sales targets”
“为每位顾客提供非凡的连卡佛购物体验，并实现本部门及个人的销售目标”
RESPONSIBILITIES
Customer Service客户服务
To deliver consistent, sincere and responsive service and ensure the Lane Crawford standards are consistently executed at all times
提供始终如一和真诚的快速响应服务，确保始终执行连卡佛的服务标准
To take every opportunity to deliver our service promise – Making every customer feel Great eg building rapport, understanding the customers’ needs and being proactive to anticipate and deliver service above and beyond the customers expectation
抓住一切契机实现我们的服务承诺——“为每一位客人提供满意服务”，例如通过建立密切关系、理解顾客的需要，主动揣测并提供超越顾客期望的服务
To actively build long term relationships with customers
积极与顾客建立长期稳定的人际关系
To manage customer expectations, handling customers issues and feedback in a professional manner.
以专业的方式处理顾客的问题和反馈意见，以达到顾客的预期。
To understand and promote Omni channel experience service to every customer
理解并向顾客推介公司的全渠道服务
To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time
确保利用售后服务活动跟进所有销售，例如每次预约、礼品包装、发货和送货及礼宾服务
Sales销售
To achieve agreed individual monthly sales targets
完成个人月度销售目标
To be proactive in identifying selling opportunities that will help achieve the sales targets
主动发现有助于实现销售目标的销售机遇
To be proactive in recruiting new customers to enlarge the customer base to help to achieve the sales targets.
主动招揽新顾客扩大有助于实现销售目标的顾客群
To capture all key data from customers to build client database for clienteling purposes and develop sales plan for clienteling activities
获取所有关键客户信息，为客户建立客户数据库并针对客户的消费习惯制定相应的销售计划
To be proactive and willing to put in extra effort to achieve personal and team sales target
主动且愿意为达成个人和团队的销售目标而加倍努力。
Product Knowledge产品知识
To be able to provide the customer with fashion trends and product information that will enable them to make an informed decision about the item they wish to purchase
能够向顾客介绍时尚趋势和产品知识，让他们做出有关自己希望购买的产品的明智决定
To be able to communicate confidently the unique selling points and the features and benefits of the product
能够自信地介绍产品的独特卖点、特点及好处
To actively use this product knowledge to provide mix and match ideas for the customer and to up-sell to maximize the sales value
积极运用产品知识向顾客提供有关产品组合和搭配的意见并向他们销售更多商品以尽可能增加销售金额
To be open to new products and learning new things
接纳新产品，善于学习新事物
Housekeeping内务
To ensure daily housekeeping standards are maintained at all times
确保始终维持日常内务标准
To maintain visual merchandise presentation in line with VM Brand Book
按照视觉陈列手册维持视觉陈列展示
To prevent stock and pilferage by being alert present on the floor at all times and informing manager / security of potential issues
始终保持警觉并向经理/保安报告潜在的问题以预防存货短缺和盗窃
To perform cashiering function to a high degree of accuracy
高度准确地履行收银的职责
To ensure stock is continually replenished to ensure a full range of items are available for the customer
确保持续补货以保证顾客可以买到所有货品
REQUIREMENTS
Matriculated or above
高中以上学历
Minimum 1 years of relevant experience in a luxury retail industry with sales experience
1年以上时尚或奢侈品零售行业销售岗位的工作经验
Be familiar with sales procedure, have good service attitude and team work spirit
熟悉销售流程并具备良好的服务意识和团队合作精神
Passion in fashion
热衷时尚，随时关注流行趋势
Basic English communication skills.
具备基本的英语沟通能力
举报
分享
ABOUT US
Lane Crawford stores in Hong Kong and China highlight the very best of designer fashion and lifestyle retailing - our staff are the heart of every store and are dedicated to our service promise: Making every Customer Feel Great. 连卡佛百货香港，北京，上海和成都为您提供最高端的设计师品牌时装及家居用品。我们的员工是店铺的核心，竭诚履行我们的服务承诺：为每一位顾客提供满意的服务
THE ROLE
“To deliver an exceptional Lane Crawford experience for every customer and to achieve agreed business unit and individual sales targets”
“为每位顾客提供非凡的连卡佛购物体验，并实现本部门及个人的销售目标”
RESPONSIBILITIES
Customer Service客户服务
To deliver consistent, sincere and responsive service and ensure the Lane Crawford standards are consistently executed at all times
提供始终如一和真诚的快速响应服务，确保始终执行连卡佛的服务标准
To take every opportunity to deliver our service promise – Making every customer feel Great eg building rapport, understanding the customers’ needs and being proactive to anticipate and deliver service above and beyond the customers expectation
抓住一切契机实现我们的服务承诺——“为每一位客人提供满意服务”，例如通过建立密切关系、理解顾客的需要，主动揣测并提供超越顾客期望的服务
To actively build long term relationships with customers
积极与顾客建立长期稳定的人际关系
To manage customer expectations, handling customers issues and feedback in a professional manner.
以专业的方式处理顾客的问题和反馈意见，以达到顾客的预期。
To understand and promote Omni channel experience service to every customer
理解并向顾客推介公司的全渠道服务
To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time
确保利用售后服务活动跟进所有销售，例如每次预约、礼品包装、发货和送货及礼宾服务
Sales销售
To achieve agreed individual monthly sales targets
完成个人月度销售目标
To be proactive in identifying selling opportunities that will help achieve the sales targets
主动发现有助于实现销售目标的销售机遇
To be proactive in recruiting new customers to enlarge the customer base to help to achieve the sales targets.
主动招揽新顾客扩大有助于实现销售目标的顾客群
To capture all key data from customers to build client database for clienteling purposes and develop sales plan for clienteling activities
获取所有关键客户信息，为客户建立客户数据库并针对客户的消费习惯制定相应的销售计划
To be proactive and willing to put in extra effort to achieve personal and team sales target
主动且愿意为达成个人和团队的销售目标而加倍努力。
Product Knowledge产品知识
To be able to provide the customer with fashion trends and product information that will enable them to make an informed decision about the item they wish to purchase
能够向顾客介绍时尚趋势和产品知识，让他们做出有关自己希望购买的产品的明智决定
To be able to communicate confidently the unique selling points and the features and benefits of the product
能够自信地介绍产品的独特卖点、特点及好处
To actively use this product knowledge to provide mix and match ideas for the customer and to up-sell to maximize the sales value
积极运用产品知识向顾客提供有关产品组合和搭配的意见并向他们销售更多商品以尽可能增加销售金额
To be open to new products and learning new things
接纳新产品，善于学习新事物
Housekeeping内务
To ensure daily housekeeping standards are maintained at all times
确保始终维持日常内务标准
To maintain visual merchandise presentation in line with VM Brand Book
按照视觉陈列手册维持视觉陈列展示
To prevent stock and pilferage by being alert present on the floor at all times and informing manager / security of potential issues
始终保持警觉并向经理/保安报告潜在的问题以预防存货短缺和盗窃
To perform cashiering function to a high degree of accuracy
高度准确地履行收银的职责
To ensure stock is continually replenished to ensure a full range of items are available for the customer
确保持续补货以保证顾客可以买到所有货品
REQUIREMENTS
Matriculated or above
高中以上学历
Minimum 1 years of relevant experience in a luxury retail industry with sales experience
1年以上时尚或奢侈品零售行业销售岗位的工作经验
Be familiar with sales procedure, have good service attitude and team work spirit
熟悉销售流程并具备良好的服务意识和团队合作精神
Passion in fashion
热衷时尚，随时关注流行趋势
Basic English communication skills.
具备基本的英语沟通能力
职能类别： 奢侈品业务
公司介绍
开拓职场新视野，加入我们的时尚世界！
连卡佛创建于1850年，是一家高端奢侈品牌专门店，为顾客带来实体店与线上商场无缝隙购物体验。作为大中华区最具影响力的生活专门店，连卡佛网罗超过800个国际品牌,当中包括全球最新颖的男女时装、鞋子、配饰、化妆品、高级珠宝、家居和时尚生活用品。
****************线上商场以及每一家实体店为顾客呈现令人兴奋的空间，让每位来宾沉浸于艺术、设计、文化的时尚世界。
秉承领先行业的服务水平，连卡佛提供无与伦比的奢华生活体验。在创意方案和视觉营销方面屡获殊荣,为顾客带来独一无二的购物体验。除此之外还提供个性化服务，如礼宾服务，个人造型顾问，个人美容顾问，网上订货和门店退换服务。
连卡佛闻名全球的创造力被公认为业内的标杆。
如果您踌躇满志，并期待将自己打造成为一流的零售专家，连卡佛将为你提供令人兴奋的就业平台，与同行业中最优秀的人才一起发展壮大。
员工发展：
在连卡佛，我们旨在投资发展卓越的团队。与其他雇主不同，我们通过连卡佛学院为员工提供各种长期学习和专业发展机会。包括零售业务技能、语言、管理和领导能力。我们的员工能在这个多品牌经营的全球创意平台真正洞悉国际时尚，并获得与世界一流设计师合作的宝贵机会，发展成为新一代的领导者。
我们的愿景： 同心协力，成就时尚新风潮
我们的价值观：热诚投入，团队合作，尊重别人，承担责任，诚信廉洁，勇于创新
连卡佛创建于1850年，是一家高端奢侈品牌专门店，为顾客带来实体店与线上商场无缝隙购物体验。作为大中华区最具影响力的生活专门店，连卡佛网罗超过800个国际品牌,当中包括全球最新颖的男女时装、鞋子、配饰、化妆品、高级珠宝、家居和时尚生活用品。
****************线上商场以及每一家实体店为顾客呈现令人兴奋的空间，让每位来宾沉浸于艺术、设计、文化的时尚世界。
秉承领先行业的服务水平，连卡佛提供无与伦比的奢华生活体验。在创意方案和视觉营销方面屡获殊荣,为顾客带来独一无二的购物体验。除此之外还提供个性化服务，如礼宾服务，个人造型顾问，个人美容顾问，网上订货和门店退换服务。
连卡佛闻名全球的创造力被公认为业内的标杆。
如果您踌躇满志，并期待将自己打造成为一流的零售专家，连卡佛将为你提供令人兴奋的就业平台，与同行业中最优秀的人才一起发展壮大。
员工发展：
在连卡佛，我们旨在投资发展卓越的团队。与其他雇主不同，我们通过连卡佛学院为员工提供各种长期学习和专业发展机会。包括零售业务技能、语言、管理和领导能力。我们的员工能在这个多品牌经营的全球创意平台真正洞悉国际时尚，并获得与世界一流设计师合作的宝贵机会，发展成为新一代的领导者。
我们的愿景： 同心协力，成就时尚新风潮
我们的价值观：热诚投入，团队合作，尊重别人，承担责任，诚信廉洁，勇于创新
联系方式
- Email：AnnaKong@lanecrawford.com
- 公司地址：四川省成都市锦江区红星路三段1号IFS国际金融中心