成都招聘

Title:苏州西门子电器有限公司成都分公司 品质保证部 客户服务工程师

Introduction/职位引言:
For Siemens Electrical Apparatus Ltd Suzhou Chengdu Branch, we are looking for QA Customer Service Engineer in Chengdu.

What are my responsibilities/我的工作职责是什么?
1. Leading and Planning for Field return & Special investigation processes & procedures establish and provide training according to Lead factory
2. Coordinate with all related department to complete each Field return & Special investigation cases within due date
- Customer returns receiving and warranty check
- Internal repair order handling, tracking, issue DN
- Warranty reject and scrap handling with ESP, BU, CS (including the goodwill)
- Update service status to CS via information tools as regular platform
- Repaired products (spare parts) stock management ( include on-site and system )
- Interface to customer
- Field return & Special investigation Order handling with I CS
- Make ESP assessment together with CS/BU and organize service training to ESP
- Coordinate to workout warranty guideline and release final warranty decision to ESP
- Review and update service agreement from factory regularly
3. Generation of Field return reports to report the internal quality performance
4. Generation of Special investigation reports to customer (SEWC-->SLC CS--> Customer)

What do I need to qualify for this job/我如何才能胜任?
1. Familiar with automation systems.
2. Have good project management skill.
3. Have good customer services handling and communication skill.
4. Graduate in engineering/automation, experience with automation systems esp. programmable logic controls and IPC related.
5. Being a cross function's project leader for more than 10 peoples over 5 years.
6. Internship working experience in multination company is preferred.
7. The ability to learn quickly and adapt to new environments is also preferred.
8. Good command in English

What else do I need to know/我还需要了解的职位信息?
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
西门子致力于提供公正平等的工作机会并着眼于建设多元化的文化和团队，了解更多西门子生活。

Contact/联系方式:
If you want to know more Siemens job opportunities, please be free to log in our career website
http://www.careers.siemens.com.cn
如需了解更多西门子职位信息，请登录http://www.careers.siemens.com.cn

西门子工业自动化产品成都生产及研发基地（SEWC ）
- 苏州西门子电器有限公司成都分公司
 
工业自动化产品成都生产及研发基地（SEWC ）将于2013年上半年投入运营，该基地将成为西门子在中国最大的数字化工厂 , 通过在包括研发，生产，订单管理，供应商管理及物流等整个价值链中集成IT系统应用，实现工厂的整个价值链的自动化控制和管理。西门子将在这里生产其著名的SIMATIC工业自动化系统系列产品，供应中国及全球工业市场。 经过半个多世纪以来的持续改进与创新，西门子SIMATIC系列产品已成为工业自动化领域的领导者，被广泛应用于汽车，机械制造，食品饮料，制药， 玻璃， 水泥，冶金，电力，石油化工等工业行业以及地铁等基础设施建设中。