客户现场服务(成都)
博泽(上海)汽车零部件制造有限公司
- 公司规模:150-500人
- 公司行业:汽车及零配件
职位信息
- 发布日期:2014-07-17
- 工作地点:成都
- 招聘人数:1
- 工作经验:一年以上
- 学历要求:中技
- 语言要求:普通话精通
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术)
职位描述
Main aim of job
?降低客户生产线0-公里PPM
?协调处理零件报废和客户返回产品确保零件状态和数量受控
?始终确保与顾客现场的沟通,并实时传递信息(包括非正常工作时间)
?记录统计客户售后实物返回和索赔发票情况,正确反映外部质量成本
?正确反映0-公里和售后缺陷模式和样品,与产品及质量工程师协作分析
Specific duties and responsibilities
?每日完成现场零星返修服务
?及时处理客户0-公里返回件的初步分析和返工
?每月按客户要求领取整理售后索赔件
?实时确认索赔信息与实物缺陷核对与信息登录,每月形成缺陷模式分类统计报告
?每月实时核对客户索赔发票、分摊供应商并报告外部质量成本
?按客户售后质量促进要求提供技术与数据支持
?部门需要临时安排的其他工作内容 (包括支持物流部门实施现场盘点等工作)
Requirements on the job holder
?中技及以上学历
?一年以上相关工作经验
?熟悉成品和零件的故障模式
?熟练掌握成品典型故障的返修方法
?本岗位人员需要站在顾客立场客观公正的反应质量数据
?本岗位人员必须坚持维护公司形象
?本岗位人员要有能力灵活处理与顾客的关系
?降低客户生产线0-公里PPM
?协调处理零件报废和客户返回产品确保零件状态和数量受控
?始终确保与顾客现场的沟通,并实时传递信息(包括非正常工作时间)
?记录统计客户售后实物返回和索赔发票情况,正确反映外部质量成本
?正确反映0-公里和售后缺陷模式和样品,与产品及质量工程师协作分析
Specific duties and responsibilities
?每日完成现场零星返修服务
?及时处理客户0-公里返回件的初步分析和返工
?每月按客户要求领取整理售后索赔件
?实时确认索赔信息与实物缺陷核对与信息登录,每月形成缺陷模式分类统计报告
?每月实时核对客户索赔发票、分摊供应商并报告外部质量成本
?按客户售后质量促进要求提供技术与数据支持
?部门需要临时安排的其他工作内容 (包括支持物流部门实施现场盘点等工作)
Requirements on the job holder
?中技及以上学历
?一年以上相关工作经验
?熟悉成品和零件的故障模式
?熟练掌握成品典型故障的返修方法
?本岗位人员需要站在顾客立场客观公正的反应质量数据
?本岗位人员必须坚持维护公司形象
?本岗位人员要有能力灵活处理与顾客的关系
公司介绍
Brose China
Brose is a partner to the international automobile industry and supplies around 80 car brands and over 30 suppliers with electric motors and mechatronic systems for vehicle doors, liftgates and seat structures. The family-owned company employs close to 23,000 people at 58 locations in 23 countries.
Brose started its activities in the Chinese market in 1995 and has been growing ever since. Today, the mechatronic specialist is presented with seven sites in five of China’s most important automotive regions (Shanghai, Beijing, Changchun, Chongqing and Wuhan) and has localized its entire product portfolio as well as its research and development competence in the country. The company employs around 3,700 people in China and generated a turnover of approximately 7 billion RMB in the fiscal year 2013.
The strategic local presence enables the company to provide service and support to customers in China efficiently and adapt to the local market needs very quickly. Automotive manufacturers benefit from Brose’s global experience and rapid development time for cost-efficient system solutions that suit local requirements. In addition, Brose offers process expertise in regional and international platform projects.
The Brose Group considers itself well-prepared to meet the trends in its industrial sector and well positioned for planned growth on the most important automobile markets. The automotive supplier will further expand its development and production expertise especially in the regions of Asia and China in the coming years.
博泽中国概况
博泽是国际汽车行业的合作伙伴,为全球 80 多家汽车制造商及 30 多家供应商提供车门、后备厢门、座椅骨架电机和机电系统产品等。公司在 23 个国家的 58 个驻地,拥有大约 23,000 名雇员。
博泽于1995年开始在中国开展业务,并一直成长至今。现在,这个机电一体化专家已在中国五大汽车产业重镇(上海、北京、长春、重庆和武汉)的七处驻地落户。同时,其整个产品线和研发能力已实现本土化。公司目前在中国拥有约3,700名员工,其在2013 财年的营业额约为 70 亿人民币。
博泽在中国的战略布局使之得以向中国的客户提供有效的服务与支持并快速满足本土市场的需求。公司凭借全球研发经验,能快速制定符合本土需要并具备成本效益的系统化解决方案,使客户从中获益。此外,博泽在地区及国际平台项目流程管理方面拥有丰富的专业经验。
博泽集团为适应行业发展潮流做好了充分准备,同时也为实现在全球最重要汽车市场的预期增长目标做好了长远规划。公司将在未来几年进一步加强其研发和制造能力,特别是在亚洲和中国地区。
Brose is a partner to the international automobile industry and supplies around 80 car brands and over 30 suppliers with electric motors and mechatronic systems for vehicle doors, liftgates and seat structures. The family-owned company employs close to 23,000 people at 58 locations in 23 countries.
Brose started its activities in the Chinese market in 1995 and has been growing ever since. Today, the mechatronic specialist is presented with seven sites in five of China’s most important automotive regions (Shanghai, Beijing, Changchun, Chongqing and Wuhan) and has localized its entire product portfolio as well as its research and development competence in the country. The company employs around 3,700 people in China and generated a turnover of approximately 7 billion RMB in the fiscal year 2013.
The strategic local presence enables the company to provide service and support to customers in China efficiently and adapt to the local market needs very quickly. Automotive manufacturers benefit from Brose’s global experience and rapid development time for cost-efficient system solutions that suit local requirements. In addition, Brose offers process expertise in regional and international platform projects.
The Brose Group considers itself well-prepared to meet the trends in its industrial sector and well positioned for planned growth on the most important automobile markets. The automotive supplier will further expand its development and production expertise especially in the regions of Asia and China in the coming years.
博泽中国概况
博泽是国际汽车行业的合作伙伴,为全球 80 多家汽车制造商及 30 多家供应商提供车门、后备厢门、座椅骨架电机和机电系统产品等。公司在 23 个国家的 58 个驻地,拥有大约 23,000 名雇员。
博泽于1995年开始在中国开展业务,并一直成长至今。现在,这个机电一体化专家已在中国五大汽车产业重镇(上海、北京、长春、重庆和武汉)的七处驻地落户。同时,其整个产品线和研发能力已实现本土化。公司目前在中国拥有约3,700名员工,其在2013 财年的营业额约为 70 亿人民币。
博泽在中国的战略布局使之得以向中国的客户提供有效的服务与支持并快速满足本土市场的需求。公司凭借全球研发经验,能快速制定符合本土需要并具备成本效益的系统化解决方案,使客户从中获益。此外,博泽在地区及国际平台项目流程管理方面拥有丰富的专业经验。
博泽集团为适应行业发展潮流做好了充分准备,同时也为实现在全球最重要汽车市场的预期增长目标做好了长远规划。公司将在未来几年进一步加强其研发和制造能力,特别是在亚洲和中国地区。
联系方式
- 公司地址:上班地址:安辰路258号