Customer Service Engineer （质量部客户服务工程师）(职位编号：030600_2624BR)
大陆汽车投资（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2014-05-28
- 工作地点：佛山
- 招聘人数：若干
- 职位月薪：面议
- 职位类别：汽车质量管理
职位描述
Responsibilities and Objectives
1. Establishes a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customers service organizations.
2. Manages the specific customer location with proactive visits at a frequency agreed with the customer.
3. Operates as the direct contact and response person to customer’s complaints (not necessarily on site).
4. Provides quick and accurate feedback to the manufacturing plants and if applicable to the BUs regarding quality/manufacturing issues.
5. Joint pre-analysis / pre-selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs.
6. Coordinates the transfer of return parts to appropriate analysis centers and, if applicable, registers complained parts in the return database.
7. Coordination of sorting, rework or re-flash actions at the customer facilities and implements immediate actions to minimize customer disruption.
8. Support of product changes, customer plant trial runs and of safe launch activities at customers facilities.
Required knowledge:
1. Expert knowledge of automotive technology
2. Fluent English (written and spoken)
3. Very good PC knowledge (MS Office, customer specific car analysis tools)
4. Several years of work experience
1. Expert knowledge of automotive technology
2. Fluent English (written and spoken)
3. Very good PC knowledge (MS Office, customer specific car analysis tools)
4. Several years of work experience
1. Establishes a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customers service organizations.
2. Manages the specific customer location with proactive visits at a frequency agreed with the customer.
3. Operates as the direct contact and response person to customer’s complaints (not necessarily on site).
4. Provides quick and accurate feedback to the manufacturing plants and if applicable to the BUs regarding quality/manufacturing issues.
5. Joint pre-analysis / pre-selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs.
6. Coordinates the transfer of return parts to appropriate analysis centers and, if applicable, registers complained parts in the return database.
7. Coordination of sorting, rework or re-flash actions at the customer facilities and implements immediate actions to minimize customer disruption.
8. Support of product changes, customer plant trial runs and of safe launch activities at customers facilities.
Required knowledge:
1. Expert knowledge of automotive technology
2. Fluent English (written and spoken)
3. Very good PC knowledge (MS Office, customer specific car analysis tools)
4. Several years of work experience
1. Expert knowledge of automotive technology
2. Fluent English (written and spoken)
3. Very good PC knowledge (MS Office, customer specific car analysis tools)
4. Several years of work experience
公司介绍
With sales of 30.5 billion Euro in 2011, Continental is among the leading automotive suppliers worldwide and currently has approximately 164,000 employees in 46 countries.
The Automotive Group with its three divisions Chassis & Safety (sales of approximately ?6.5 billion in 2011, 33,000 employees), Powertrain (sales of approximately ?5.8 billion in 2011, 31,000 employees) and Interior (sales of approximately ?6.1 billion in 2011, 32,000 employees) achieved sales of approximately ?18.5 billion in 2011. The Automotive Group is present in more than 170 locations worldwide. As a partner of the automotive and commercial vehicle industry, it develops and produces innovative products and systems for a modern automotive future, in which cars provide individual mobility and driving pleasure consistent with driving safety, environmental responsibility and cost-efficiency.
We want you at our facility in Shanghai.
Are you auto-motivated? Welcome!
Continental China Career Homepage: www.continental-careers.com.cn
The Automotive Group with its three divisions Chassis & Safety (sales of approximately ?6.5 billion in 2011, 33,000 employees), Powertrain (sales of approximately ?5.8 billion in 2011, 31,000 employees) and Interior (sales of approximately ?6.1 billion in 2011, 32,000 employees) achieved sales of approximately ?18.5 billion in 2011. The Automotive Group is present in more than 170 locations worldwide. As a partner of the automotive and commercial vehicle industry, it develops and produces innovative products and systems for a modern automotive future, in which cars provide individual mobility and driving pleasure consistent with driving safety, environmental responsibility and cost-efficiency.
We want you at our facility in Shanghai.
Are you auto-motivated? Welcome!
Continental China Career Homepage: www.continental-careers.com.cn
联系方式
- 公司地址：上海市杨浦区大连路538号
- 邮政编码：200082