日语、英语、韩语IT技术支持
大连天立软件有限公司
- 公司规模：150-500人
- 公司性质：民营公司
- 公司行业：计算机软件
职位信息
- 发布日期：2020-11-08
- 工作地点：大连
- 招聘人数：若干人
- 工作经验：本科
- 学历要求：招若干人
- 语言要求：不限
- 职位月薪：1-1.5万/月
- 职位类别：技术支持/维护工程师
职位描述
Position
The Technical Support Consultant Level 1 is the first technical contact point for customers. Is responsible of resolving tickets which are assigned to him/her. Is expected to provide customer service and technical support based on quality metrics provided.
Duties and responsibilities
? Be available for work at the scheduled shift start time until the completion of it.
? Take, own and close the support tickets assigned.
? Ensure good ticket documentation at all times
? Operate under close supervision
? Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
? Fully document every ticket, including all resolution steps
? Present a positive, effective and flexible contribution to achieving team targets and objectives
? Comply with/complete desk specific or ad hoc tasks
? Meet all personal targets
? Send all reports asked by the leader when requested
? Adhere to all Policies & Procedures
? Protect confidential and sensitive information and materials
? Collaborate with other team members to provide high quality support
? Ensure constant self-development using day to day work, web based training, and any other available tool
? Attend feedback sessions with Quality Team
? Attend Face to Face meetings with TL
? Participate in team meetings
? Make a correct use of phones
? Be part of the Queue Monitoring when requested and ensure accomplishment of SLAs.
? Any additional task requested by the Leader/ Manager.
Skills and competencies
? Customer orientated, motivated to take charge of both customer engagement and problem resolution.
? High customer service, telephone, oral and written skills.
? Good written and oral knowledge of English and/or another language, depending on the profile
? Good knowledge of various hardware, software and Microsoft® operating systems.
? High Technical Skills/Knowledge (Databases, Diverse Operating Systems, Programming, Networking, etc.) – The engineer will be located on a team depending on his/her strengths.
? Troubleshooting skills
? Capable of being self-managed
? Team player
Education and Experience
? PC experience – comfortable working with Windows operating systems and Microsoft Office Suite
? Technical experience is advantage but not required
? Previous customer service experience is desirable, but not essential
? University degree is advantage but is not required
The Technical Support Consultant Level 1 is the first technical contact point for customers. Is responsible of resolving tickets which are assigned to him/her. Is expected to provide customer service and technical support based on quality metrics provided.
Duties and responsibilities
? Be available for work at the scheduled shift start time until the completion of it.
? Take, own and close the support tickets assigned.
? Ensure good ticket documentation at all times
? Operate under close supervision
? Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
? Fully document every ticket, including all resolution steps
? Present a positive, effective and flexible contribution to achieving team targets and objectives
? Comply with/complete desk specific or ad hoc tasks
? Meet all personal targets
? Send all reports asked by the leader when requested
? Adhere to all Policies & Procedures
? Protect confidential and sensitive information and materials
? Collaborate with other team members to provide high quality support
? Ensure constant self-development using day to day work, web based training, and any other available tool
? Attend feedback sessions with Quality Team
? Attend Face to Face meetings with TL
? Participate in team meetings
? Make a correct use of phones
? Be part of the Queue Monitoring when requested and ensure accomplishment of SLAs.
? Any additional task requested by the Leader/ Manager.
Skills and competencies
? Customer orientated, motivated to take charge of both customer engagement and problem resolution.
? High customer service, telephone, oral and written skills.
? Good written and oral knowledge of English and/or another language, depending on the profile
? Good knowledge of various hardware, software and Microsoft® operating systems.
? High Technical Skills/Knowledge (Databases, Diverse Operating Systems, Programming, Networking, etc.) – The engineer will be located on a team depending on his/her strengths.
? Troubleshooting skills
? Capable of being self-managed
? Team player
Education and Experience
? PC experience – comfortable working with Windows operating systems and Microsoft Office Suite
? Technical experience is advantage but not required
? Previous customer service experience is desirable, but not essential
? University degree is advantage but is not required
职能类别：技术支持/维护工程师
公司介绍
天立集团是中国领先的专业IT服务商，员工总人数超过500人。天立集团总部位于深圳，在大连、上海、武汉、成都都设有分支机构。大连天立软件有限公司和大连天立人力资源有限公司是天立集团在大连的分支机构。天立软件有着经验丰富的的管理团队，强大的技术和资源管理系统。对行业的深入了解、优秀的人才储备以及良好的客户关系，奠定了大连天立软件在本地服务市场的优势地位。天立软件专注于为金融服务、石油电力、电信、物流、交通等行业提供IT服务，使telisoft成为行业优秀的IT解决方案和服务供应商。