成都招聘

Introduction:
For our Quality Assurance Department in CHENGDU, we are looking for a Customer Service Engineer.

What are my responsibilities?
- Leading and Planning for Field return & Special investigation processes & procedures establish and provide training according to Lead factory.
- Coordinate with all related department to complete each Field return & Special investigation cases within due date.
- Customer returns receiving and warranty check.
- Internal repair order handling, tracking, issue DN.
- Warranty rejects and scraps handling with ESP, BU, CS (including the goodwill).
- Update service status to CS via information tools as regular platform.
- Repaired products (spare parts) stock management (include on-site and system) .
- Interface to customer.
- Field return & Special investigation Order handling with I CS.
- Make ESP assessment together with CS/BU and organize service training to ESP.
- Coordinate to workout warranty guideline and release final warranty decision to ESP.
- Review and update service agreements from factory regularly.
- Generation of Field return reports to report the internal quality performance.
- Generation of Special investigation reports to customer (SEWC-->SLC CS--> Customer).

What do I need to qualify for this job?
- Being a cross function's project leader for more than 10 peoples over 5 years.
- Familiar with Automation systems is preferred.
- Equipped with Project management skill, Customer services handling and communication skill.
- Majoring in engineering/automation is preferred.
- Experience in project management is preferred.
- Experience with automation systems esp. programmable logic controls and IPC related is preferred.
- Internship working experience in multination company is preferred.
- Ability to learn quickly and adapt to new environments.
- Good command of both written and spoken English.

What else do I need to know?
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

Contact:
If you want to know more Siemens job opportunities, please be free to log in our career website
http://www.careers.siemens.com.cn

西门子工业自动化产品成都生产及研发基地（SEWC ）
- 苏州西门子电器有限公司成都分公司
 
工业自动化产品成都生产及研发基地（SEWC ）将于2013年上半年投入运营，该基地将成为西门子在中国最大的数字化工厂 , 通过在包括研发，生产，订单管理，供应商管理及物流等整个价值链中集成IT系统应用，实现工厂的整个价值链的自动化控制和管理。西门子将在这里生产其著名的SIMATIC工业自动化系统系列产品，供应中国及全球工业市场。 经过半个多世纪以来的持续改进与创新，西门子SIMATIC系列产品已成为工业自动化领域的领导者，被广泛应用于汽车，机械制造，食品饮料，制药， 玻璃， 水泥，冶金，电力，石油化工等工业行业以及地铁等基础设施建设中。