成都招聘

Job Purpose:
“To work cooperatively and collaboratively with the L&D Team and other departments to ensure the development and successful implementation of training initiatives which are aligned with the Company Vision, Values and Business Goals, and reinforce the service and standards throughout the store.”

Key Accountabilities:
In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

Training Activities (40%)
To develop, implement and conduct training which motivates, builds competence and improves performance
To create a partnership with the Store Management Teams and the store staff which stimulates transfer of training, return on training investment and improves store results
To be an expert on the service standards for Lane Crawford and to use this expertise to ensure the consistent delivery of the standards through on-floor coaching and feedback and service training initiatives
To manage the Mystery Shopper Programme, coordinating with Store Operations and facilitating the feedback of results
To implement training initiatives that address gaps in standards and service identified by the Mystery Shopper Reports
To proactively look at ways in which selling and mix and match skills can be improved in stores to improve full price sell through ratio
To facilitate activities using experiential learning techniques to maximize learning opportunities and buy in to the Lane Crawford Vision and Values
To plan, organize and manage assigned training activities and projects, ensuring regular feedback and updates to key stakeholders as required
To run Lane Crawford Academy curriculum based in HK headquarter but localize content

Facilitates Learning (30%)
To maintain close ties with all of our stakeholders especially with the Sales and Operations Team, acting as internal consultant and offering L&D solutions
To demonstrate and reinforce the Values that support the Lane Crawford Vision
To develop training knowledge and stay up to date on current and most effective employee development approaches through reading appropriate journals, internet use and sharing of ideas with colleagues
To stay current on operational standards, procedures and resources and organization development initiatives to enhance ability to provide a value added service and maximize business results

Measurement (30%)
To measure the success of learning and development activities and make recommendations on how to improve and upgrade training based on results achieved
To work cooperatively and collaboratively with the Training Team and other departments to ensure training initiatives are well received and the impact monitored with agreed measurement criteria
To seek frequent feedback on training initiatives looking for ways to constantly improve the learning opportunities for employees
To assist with the capture of quantitative training data, provide reports and relevant information as required
To get stakeholders involved in our Training Cycle from training needs, to course content, from ‘piloting’ a new course to evaluation and follow through in order to gain full commitment and buy-in

开拓职场新视野，加入我们的时尚世界！

连卡佛创建于1850年，是一家高端奢侈品牌专门店，为顾客带来实体店与线上商场无缝隙购物体验。作为大中华区最具影响力的生活专门店，连卡佛网罗超过800个国际品牌,当中包括全球最新颖的男女时装、鞋子、配饰、化妆品、高级珠宝、家居和时尚生活用品。

****************线上商场以及每一家实体店为顾客呈现令人兴奋的空间，让每位来宾沉浸于艺术、设计、文化的时尚世界。
秉承领先行业的服务水平，连卡佛提供无与伦比的奢华生活体验。在创意方案和视觉营销方面屡获殊荣,为顾客带来独一无二的购物体验。除此之外还提供个性化服务，如礼宾服务，个人造型顾问，个人美容顾问，网上订货和门店退换服务。
连卡佛闻名全球的创造力被公认为业内的标杆。

如果您踌躇满志，并期待将自己打造成为一流的零售专家，连卡佛将为你提供令人兴奋的就业平台，与同行业中最优秀的人才一起发展壮大。

员工发展：

在连卡佛，我们旨在投资发展卓越的团队。与其他雇主不同，我们通过连卡佛学院为员工提供各种长期学习和专业发展机会。包括零售业务技能、语言、管理和领导能力。我们的员工能在这个多品牌经营的全球创意平台真正洞悉国际时尚，并获得与世界一流设计师合作的宝贵机会，发展成为新一代的领导者。

我们的愿景： 同心协力，成就时尚新风潮

我们的价值观：热诚投入，团队合作，尊重别人，承担责任，诚信廉洁，勇于创新