成都招聘

岗位职责：
Welcomes the guests upon arrival in a friendly and caring manner according to the Kempinski standards and assists them with the delivery of their luggage to their room an efficient and timely manner to ensure guest satisfaction.
按照凯宾斯基标准运作程序欢迎送别客人，及时运送行李。
Escorts guests to their room. For first time guests, explains hotel service. In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintains a friendly and caring conversation.
引领客人至房间并介绍酒店服务设施。为客人介绍房间设施设备，保证客人入住期间享受舒适的服务。对常来的客人，进行友好的交流。
Keeps abreast on hotel products and service as well as on tourist and business traveling information that may be interest to our guests.
掌握酒店服务设施及相关旅游信息以便回答客人问题。
Handles guest requests in a polite and deficient manner, refers requests to relevant staff if needed to ensure customer satisfaction. Follows up when necessary.
友好礼貌地处理客人需求，如果需要，将其传递给相关人员处理以保持宾客满意。
Collects luggage from guest rooms and keeps them in a secure area until guest departure.
为客人提供行存服务，保证行李安全直至客人离店。
Maintains visibility in the lobby entrance area and offers assistance to guests when sees them carrying their luggage on their own.
在大厅区域随时准备为客人提供行李服务。
Upon requests, stores guest luggage into the luggage storage room according to the procedures. Handle all luggages with care.
根据需要按标准为客人提供行李寄存服务。
Maintains cleanliness and tidiness of luggage storage room.
保证行李房清洁卫生。