成都招聘

Requirements:
Qualifications:
? Bachelor degree in management or related subject, overseas studying and working experience is preferable

Experience:
? More than 3 years working experience, including 1 year in management

Skills and abilities:
? Excellent command in English; additional fluency in French or German is an evident advantage
? Excellent communication and interpersonal skills
? Able to establish and maintain effective relationships with team members and customers
? Demonstrable skill in independent problem-solving
? Self-motivated, patient and professional
? Strong sense of responsibility and ability to work well under pressure
? Experience of managing in a collaborative team environment, delegating workloads and authorities
? Knowledge of customer service techniques and principles

Responsibilities:
? Developing, coordinating and implementing first-class application processing services
? The achievement of all client led Service Level Agreements
? Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
? The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
? Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
? Ensuring the quality of customer service
? Ensuring appropriate communication channels exist between the staff and customers
? Keeping customers information confidential
? Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business

ISO duties
? Respect and apply security procedures (SAT/IRP)
? Keep customers information confidential
? Lead Clean desk audit
? Reporting any security issues as in-between management team and security team
? Implement operation related security procedures

Location: base in Chengdu

Application:
If this challenge excites you and you feel you have what it takes to make it a success, read on and submit your CV today!
Please send your resume with picture to : job.cng@tlscontact.com
Subject: The channel you receive the job information + Position applied + your name

Our Vision:

As part of a 135,000 employee strong “Gartner magic Quadrant” worldwide organization,
TLScontact is a pioneering company in the face-to-face contact center market, providing a personal level of services to our clients’ customers in centers around the world.

Teleperformance Group is the worldwide leading provider of outstanding customer experience at every single opportunity with operations in 49 countries.

For more information on TLScontact, please visit: corp.tlscontact.com

Group Values:
Integrity, Respect, Professionalism, Innovation, Commitment