Customer Service Engineer - Quality Department
大陆汽车投资（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2013-11-30
- 工作地点：武汉
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：汽车质量管理
职位描述
Job Responsibility:
* Establish a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customer service organizations
* Manage the specific customer location with proactive visits at a frequency agreed with the customers
* Operate as the direct contact and response person to customer’s complaints (not necessarily on site)
* Provide quick and accurate feedback to the manufacturing plants and if applicable to the BUs regarding quality/manufacturing issues
* Joint pre-analysis / pre-selection at the customer warranty return centers, resulting in discussion to reduce part returns and the related costs
* Coordinate the transfer of return parts to appropriate analysis centers and, if applicable, register complained parts in the return database
* Coordinate sorting, rework or re-flash action at the customer facilities and implement immediate action to minimize customer disruption
* Support of product changes, customer plant trial runs and of safe launch activities at customer facilities
Job Requirement:
* Bachelor degree, major in Automotive Engineering or related
* 2-5 years of work experience with customer relations
* Expert knowledge of automotive technology
* Very good PC knowledge (MS Office, customer specific car analysis tools)
* Good command in both oral and written English
* Establish a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customer service organizations
* Manage the specific customer location with proactive visits at a frequency agreed with the customers
* Operate as the direct contact and response person to customer’s complaints (not necessarily on site)
* Provide quick and accurate feedback to the manufacturing plants and if applicable to the BUs regarding quality/manufacturing issues
* Joint pre-analysis / pre-selection at the customer warranty return centers, resulting in discussion to reduce part returns and the related costs
* Coordinate the transfer of return parts to appropriate analysis centers and, if applicable, register complained parts in the return database
* Coordinate sorting, rework or re-flash action at the customer facilities and implement immediate action to minimize customer disruption
* Support of product changes, customer plant trial runs and of safe launch activities at customer facilities
Job Requirement:
* Bachelor degree, major in Automotive Engineering or related
* 2-5 years of work experience with customer relations
* Expert knowledge of automotive technology
* Very good PC knowledge (MS Office, customer specific car analysis tools)
* Good command in both oral and written English
公司介绍
With sales of 30.5 billion Euro in 2011, Continental is among the leading automotive suppliers worldwide and currently has approximately 164,000 employees in 46 countries.
The Automotive Group with its three divisions Chassis & Safety (sales of approximately ?6.5 billion in 2011, 33,000 employees), Powertrain (sales of approximately ?5.8 billion in 2011, 31,000 employees) and Interior (sales of approximately ?6.1 billion in 2011, 32,000 employees) achieved sales of approximately ?18.5 billion in 2011. The Automotive Group is present in more than 170 locations worldwide. As a partner of the automotive and commercial vehicle industry, it develops and produces innovative products and systems for a modern automotive future, in which cars provide individual mobility and driving pleasure consistent with driving safety, environmental responsibility and cost-efficiency.
We want you at our facility in Shanghai.
Are you auto-motivated? Welcome!
Continental China Career Homepage: www.continental-careers.com.cn
The Automotive Group with its three divisions Chassis & Safety (sales of approximately ?6.5 billion in 2011, 33,000 employees), Powertrain (sales of approximately ?5.8 billion in 2011, 31,000 employees) and Interior (sales of approximately ?6.1 billion in 2011, 32,000 employees) achieved sales of approximately ?18.5 billion in 2011. The Automotive Group is present in more than 170 locations worldwide. As a partner of the automotive and commercial vehicle industry, it develops and produces innovative products and systems for a modern automotive future, in which cars provide individual mobility and driving pleasure consistent with driving safety, environmental responsibility and cost-efficiency.
We want you at our facility in Shanghai.
Are you auto-motivated? Welcome!
Continental China Career Homepage: www.continental-careers.com.cn
联系方式
- 公司地址：上海市杨浦区大连路538号
- 邮政编码：200082