成都招聘

Summary of Role

Responsible for managing Customer activities and ensuring levels of support given are in accordance with customer and business requirements. Will oversee all related activities and ensure procedures and processes are strictly adhered to flowing information from all customers through the business and co-ordinating activities to ensure we manage quotes and orders effectively meeting timescales given. Will closely monitor performance and manage feedback to continually improve systems and business performance to ensure we develop industry leading levels of customer service and support.

Key Tasks
Management and development of customer activities, ensuring requirements are effectively managed at all times.
Develop and maintain an effective New Product Introduction Process ensuring each key projects are managed in line with agreed goals
Carry out financial analysis and identify where savings can be made and margins improved
Co-ordinate with all other areas of the business to flow down customer requirements to ensure business is meeting contractual requirements
Set up and maintain effective KPIs to analyse performance in relevant areas
Promote industry leading levels of customer service and support in all we do
Co-ordinate enquiries, orders and negotiate contracts wherever necessary
Support sales and marketing activities and strategy
Supporting consulting activities of the business through research, liaison, visit planning and other general duties.
Any other tasks deemed commensurate with your role by management

Qualities Required
Degree in relevant discipline
3 years experience in a senior Customer Interface Management role, ideally for a multinational manufacturing company
Excellent communication and negotiation skill,reprot and solve problems related with customer's product to insure on time delivery.
Calmly analyse problems,have a highly sense of resposibility
Fluent in English (both written and spoken)
Skilled in office software
Able to work with minimal supervision yet deliver business objectives

Result Measures
Customer Performance (Quality, Cost and Delivery)
Customer Survey results
Response time for enquiries, quotes and orders
Agreed contract pricing levels
Effectiveness of NPI process

职位简介
本职位主要负责管理客户各项业务以及保证根据客户和业务要求给予相关支持。
主要职责
管理客户业务发展情况，确保随时有效的管理客户需求
开发和维持一个有效的新产品开发程序以确保每个重点项目都按照约定的目标被管理
做出财务分析明确可以节约的项目以及可以提升的利润空间
协助其他部门确保业务满足合同要求
建立和维持有效的KPI以便分析相关领域的执行情况
促进客户服务和支持的行业领先水平
必要时协调询问，订单以及合同谈判
支持销售和营销活动，战略
通过调查研究，联络，查阅资料以及其他职责支持咨询
其他与职位相关的任务

职位要求
本科相关专业
出色的沟通与协调能力，能及时汇报并协调处理客户产品的各种问题确保按时交付率
流利的英语（写作和口语）
能沉着、冷静处理问题并具有高度责任感
熟练操作各种办公软件
三年以上高级客服经验，有在跨国制造型企业的工作经验优先
能在无人监督的条件下工作并自主完成业务目标

职位考核因素
客户执行情况（质量，成本，发货）
客户调查结果
对询问，报价以及订单的回复时间
约定的合约价格等级
新产品开发程序的效率

Sigma Precision Components ltd is a leading manufacturer of precision engineered components and fixings for the aerospace sector. Established in 2005 in Hinckley, Leicestershire- with factories across the midlands，Cheng-Du. Since 2007, Sigma Chengdu has manufactured over 1.5 million parts with an average annual increase in sales of 46% and has subsequently developed the ability to design and manufacture fixtures to a level of accuracy and repeatability never seen before.
西格码精密部件有限公司2005年成立于英国莱斯特郡欣克利，是一家行业领先的航空精密部件及设备制造商，目前在英国中部地区、中国的成都设有工厂。自2007年起，成都西格码生产制造的精密部件超150万件，年销量平均增速高达46%，并在此后大力发展固定装置设计和制造能力，其精确度和再现性达到了前所未有的新高度。
Sigma Chengdu operates out of a fully air-conditioned 6000㎡factory within the Comprehensive Bonded Zone of Chengdu High Tec Zone. During ten years’ growth, Sigma has seen exponential growth and established long-term stable customer relations of cooperation with world-class aerospace manufacturers such as Triumph、Rolls-Royce、UTAS、Woodward. In short, the Chengdu facility has enabled the company to become highly competitive in the market.
成都西格码坐落于成都高新综合保税区，全空调覆盖厂区占地6000平方米。十年来，成都西格码的发展呈指数增长，与世界一流的航空航天领域制造商建立了长期稳定的客户合作关系，比如Triumph集团、劳斯莱斯、美国UTAS公司以及美国伍德沃德等公司。简言之，成都便利先进的设施得以让西格码在市场中保持高端竞争力。