成都招聘

Responsibilities:
Primary daily responsibilities include managing technical desktop support incidents for both re-mote and onsite employees, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
? Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency
? Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer up-dated of the status and resolution times.
? Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution.
? Correctly escalate unresolved cases to support technicians and/or groups as needed
? Contribute technical solutions to the IT Knowledge Base
? Participate in projects and initiatives as directed by the Service Desk Manager

Requirements:
? 1-3 years IT support experience on a corporate Service Desk or in another technical support role with a background in either Customer Service or as an IT Service Desk Analyst is an advantage
? Ability to read and write Mandarin Chinese
? Demonstrated knowledge of PC/Laptop hardware components and basic troubleshoot-ing, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system admin-istration tasks, and mobile devices
? Proficiency in Microsoft products and operating system, certifications preferred
? Familiarity with resolving remote connectivity issues
? Ability to deal with multiple priorities in a fast-paced environment a must
? Excellent writing, communication, and interpersonal skills
? Strong analytical, troubleshooting and problem solving skills
? Strong troubleshooting skills required
? Fresh graduates are welcome to apply preferably IT related course

Bosch (Shanghai) Security Systems Ltd. Chengdu Gaoxin Branch (Bosch Communication Center)

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center today ranks among the leading international providers of Business Process Outsourcing services.
 
Employing some 5,000 associates in Europe, Asia and South America Bosch Communication Center provides and optimizes business processes for our customers. The high quality standards for which Bosch is renowned worldwide are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management services that are offered in over 30 languages.
 
博世服务解决方案中心（成都）成立于2012年，目前员工二百余人。其作为全球世界500强博世集团的全资子公司，持续为博世亚太区内外部企业提供呼叫中心和财务解决方案服务。呼叫中心在成都和上海分别与博世内外部优质客户如宝马，奔驰，英飞凌，戴姆勒等维持长期稳定的合作关系；博世中国财务共享中心业务覆盖二十余家中国博世企业，包括应付、应收、总账、固定资产、员工报销、主控数据管理、持续流程改善管理等集中业务。博世服务解决方案中心（成都）以其优质的服务和高效的流程，为我们客户提供专业的通讯服务、财务后台支持，帮助客户在其领域取得更好的竞争优势。

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