成都招聘

General Principal Responsibilities：
Organization and planning of resources assigned to his area depending on internal targets as volumes, profitability and targets agreed with the customer (SLA's).
Senior escalation level of customer communication: Incidents, changes, requests, requirements etc.
Leadership, motivation and guidance of the professional development of OPMxy and below
Responsible for implementations, changes and Go-Lives
Generation of additional business opportunities, after sales, extension of services, change requests etc.
Interface to principal elements of the organization (Operations, technique, administration, HR, etc.).
Active participation in continuous improvement process and provision of solutions in the optimization of procedures and resources. Optimization of existing and suggestion of new processes.
Implement the business strategy into operational areas
Negotiation with internal and external parties
Responsibility for delivering against the strategy and objectives on a consistent basis to meet predetermined scope, timeline and costs

General Education and Knowledge
University degree. Management skills.
Strong leadership profile
Future and result oriented. Commercial and negotiation skills.
Handling of common IT applications: Excel, Word, etc. and communication center tools
Planning, organization and effective time management.
Mandatory first language and fluent English
Job experiences: min. 5 years

Key Activities:
Planning and organization of his service areas in order to grant the attainment of established business volumes, profitability and furthermore objectives agreed with the customer. Development of further business and implementation of service changes or new services. Transmission of guidelines, culture, principles and values of the organization.

Bosch (Shanghai) Security Systems Ltd. Chengdu Gaoxin Branch (Bosch Communication Center)

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center today ranks among the leading international providers of Business Process Outsourcing services.
 
Employing some 5,000 associates in Europe, Asia and South America Bosch Communication Center provides and optimizes business processes for our customers. The high quality standards for which Bosch is renowned worldwide are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management services that are offered in over 30 languages.
 
博世服务解决方案中心（成都）成立于2012年，目前员工二百余人。其作为全球世界500强博世集团的全资子公司，持续为博世亚太区内外部企业提供呼叫中心和财务解决方案服务。呼叫中心在成都和上海分别与博世内外部优质客户如宝马，奔驰，英飞凌，戴姆勒等维持长期稳定的合作关系；博世中国财务共享中心业务覆盖二十余家中国博世企业，包括应付、应收、总账、固定资产、员工报销、主控数据管理、持续流程改善管理等集中业务。博世服务解决方案中心（成都）以其优质的服务和高效的流程，为我们客户提供专业的通讯服务、财务后台支持，帮助客户在其领域取得更好的竞争优势。

Imprint: ****************/en/terms-of-use/provider
Privacy Statement: ****************/en/terms-of-use/privacy-statement