成都招聘

某瑞典公司诚聘客户服务经理，有意者请发简历至vivienyang@wxbrain.com

职位目标
Objectives of position
a. Provide premium service to Customer and FSEs
b. Fulfill excellent Credit Control
c. Improve Walter’s customer service level, especially in operating process and execution, and expand impact of Walter trade mark in China market.

任职能力
Competencies
1. Excellent communication and writing skill .
2. Familiar with Microsoft Office
3. Excellent English in writing and speaking
4. Good mechanical knowledge
5. Good SAP skill in SD&MM&AR module
6. Basic Financial knowledge.
7. Excellent self-Leadership and Leadership competencies
8. High self-management and management skill.

任职标准
Requirements of ideal candidate
1. Bachelor degree majored in mechanical background and above.
2. English: CET 6 and above
3. Work experience in mechanical industry: 3 years and more
4. ERP sytem experience, SAP preferable
5. Good communication skill
职位描述
Job description
1.Handle complaints from customer and Sales Engineer
2.Create and develop customer service system, analysis and develop existing operating process on the basis of feedback from customer and Sales En-gineer
3.Cross department cooperation
4.Cross department communication
5.Communication between Walter intra-group vendors and Walter Wuxi on product quality.
6. Maintain high customer retention rate.
7. Promote Customer Orientation culture within the organization.
8. Active Customer and lost/dead customer survey
9. Data analysis (for such as customer behavior, sales volume change)
10. Implementation of company’s credit control guideline.

Wuxi Brain-Storm Consulting Co Ltd was founded in January 2004, aiming at providing recruitment, consulting, training, government policy consultation and website development service to international & local companies. During this year, we have been dedicating to serve our clients in a professional and effective manner. In return, we have gained continuous support from many of our clients to be their long-term human resource consultant, and thus have well established ourselves in the market.

公司邮箱：vivienyang@wxbrain.com