成都招聘

1. Develop and implement best practice customer service standards, assure the company customer service policies are fully implemented. 5%
2. Closely work with the Area sales team in executing customer services which includes but not limited to orders, deliveries, project bidding, inquiries and complaints. 20%
3. Monitor & Carry out daily operations on sales order handling, order confirmation, delivery scheduling, shipment follow up, claim handling and documentation filing , etc. 25%
4. Confirm customers with appropriate delivery schedule and shipments. Handles with customers complaints/return and sample requests. 10%
5. Work with Area sales team for the project bidding documents preparation and timely submission. 10%
6. Ensure customer orders are updated in company system and customer service management system on time and accurate. 10%
7. Maintain customer master database and pricing information in system. 3%
8. To monitor customer credit limit and assist Finance to collect the AR from customers. 2%
9. Maintain the ISO procedures of Customer Service, carry out the Customer Satisfaction Investigation requested by the procedure. 5%
10. Act as the team leader to do general coordination with other teams or departments, be the backup when the Customer Service Assistant Manager or the Officers is out of the office. 3%
11. Make the relative monthly and weekly sales reports for the management. 5%
12. Other tasks assigned by company 2%

1.More than 5 years CS experience with 2 years at supervisor level
2.CET 6 or above
3.Good command of English and computer. Can work under pressure. Responsible and Initiative. Positive in the interfaces with other functions.

    洁福集团总部位于法国里昂，在全球拥有4000多名员工，在全球设有19家制造工厂和物流中心，从1937年起，专注于生产、研发、销售适用于专业和家居领域的PVC地板。
    洁福，以其卓越的预见性和创造性，满足世界各地的专家、业主、总包、设计师、供应商和施工人员对地板的需求，涉及医疗保健、教育、工业、办公、零售、公共场所、交通及运动等领域，致力于PVC地板的设计、制造、销售和使用。