成都招聘

Momentive is a leading global force in the specialty chemicals and materials sector. The company has pro forma annualized sales of approximately $7.5 billion, more than 10,000 associates and 117 production facilities serving over 20,000 customers around the world. We are one of the world’s largest specialty chemicals and materials companies, with operations located to serve all major regions of the world with a broad portfolio of specialty performance products for industrial and consumer markets. Our materials are found in virtually thousands of end-use products, and touch nearly every facet of modern living.

The Customer Service Account Specialist position is the prime contact for order related activities and is responsible for ensuring customer loyalty by effectively managing the order process. The role will interact with multiple departments across the organization and will be responsible for taking on the challenges of balancing customer and business needs.


Be prime contact for order related activities for Momentive
Build and maintain business relationships with customers through multiple communication channels
Work with associates within his/her department and across the organization to achieve optimal customer satisfaction
Input new order request and manage modifications and cancellations for both manual and electronic orders communications
Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment
Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements
Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures
Facilitate actions between multiple departments to meet customer specific needs
Inform sales representatives of current customer activity and order statuses as appropriate
Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner
Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated
Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction
Cross-train and provide backup for other customer service team associates as required
Participate in both internal and external order management audits



Must be fluent in English
Should have strong oral and written communication skills
Ability to work effectively in a fast paced, international, multicultural environment
Must posses strong organization skills & be very detail oriented with the ability to adapt to changing priorities
Customer oriented mind set
Ability to work well with others to accomplish common goals
Experience working with Microsoft Excel and Word
Bachelors degree or equivalent combination of education and experience
SAP experience is a plus

PLEASE APPLY ONLINE AT: http://momentive.contacthr.com/29781102

Momentive is a leading global force in the specialty chemicals and materials sector. The company has pro forma annualized sales of approximately $7.5 billion, more than 10,000 associates and 117 production facilities serving over 20,000 customers around the world. We are one of the world’s largest specialty chemicals and materials companies, with operations located to serve all major regions of the world with a broad portfolio of specialty performance products for industrial and consumer markets. Our materials are found in virtually thousands of end-use products, and touch nearly every facet of modern living.

For details pls visit www.momentive.com