金山快盘客服代表
成都金山数字娱乐科技有限公司
- 公司规模：500-1000人
- 公司性质：民营公司
- 公司行业：计算机软件 网络游戏
职位信息
- 发布日期：2013-07-18
- 工作地点：成都
- 招聘人数：4
- 学历要求：大专
- 职位类别：售前/售后技术支持工程师
职位描述
工作职责：
1 为用户提供产品咨询服务与解决方案，通过邮件/论坛/微博/热线等方式为用户提供咨询服务；
2 收集整理用户反馈与建议，协助完善产品用户体验，通过知识管理、数据统计分析方法对内提供用户反馈；根据用户反馈和建议开展用户体验，推动产品功能完善；
任职要求：
1、大专以上文化，1年以上软件或互联网产品与服务支持工作经验，熟悉Windows系统常见故障，能够分析软件运行日志；
2、互联网或移动互联网应用，能适应紧张的工作节奏，擅长分析解决常见软件使用问题，文字总结条理清晰；
3、有较强的服务意识，较好的文字处理能力和语言表达能力，善于沟通，思维敏捷，能解答用户的各种提问；
4、热爱快盘，愿意投身互联网行业长期发展，T盘/快盘用户优先考虑；
5、具有高度的责任心，重视每个用户的问题，具备归属感和团队意识，踏实稳重，求知欲强；
6、具有平和的心态及良好的抗压能力，适应倒班工作时间。
公司介绍
金山软件是中国最知名的软件企业之一，中国领先的应用软件和互联网服务提供商。目前，金山软件在珠海、北京、成都、大连、深圳五地分设研发中心，创造了WPS Office、金山词霸、金山毒霸、剑侠情缘、封神榜等众多知名产品。同时，金山旗下拥有国内知名的大型英语学习社区爱词霸网（www.iciba.com）以及在线游戏交流社区逍遥网（www.xoyo.com）。
2007年10月9日，金山软件在香港主板成功上市（股份编号：03888.HK）。2008年，金山软件迎来了20周年的庆典，走过弱冠之年的金山软件将加速推进其技术立业及国际化战略。
做世界一流的软件公司，是所有金山人永远不变的梦想。
Kingsoft Corporation Limited is a leading software developer, distributor and service provider in China. Kingsoft now has R&D centers in Zhuhai, Beijing, Chengdu, Dalian, and Shenzhen. We have several well-known products such as Kingsoft Office, Kingsoft PowerWord, Kingsoft Internet Security and online games such as "JX Series" and "The First Myth". Kingsoft has set up some of China's largest online communities, including the most popular domestic online English learning website www.iciba.com and the online games website www.xoyo.com.
On October 9th, 2007, Kingsoft was listed on the Hong Kong Stock Exchange (stock code: 03888.HK). 2008 was the 20th anniversary of Kingsoft. After twenty-year's struggles and development, Kingsoft will continue to accelerate the internationalization strategy based on techniques.
Kingsoft people have never doubt their goal is to become a world-class software provider.
2007年10月9日，金山软件在香港主板成功上市（股份编号：03888.HK）。2008年，金山软件迎来了20周年的庆典，走过弱冠之年的金山软件将加速推进其技术立业及国际化战略。
做世界一流的软件公司，是所有金山人永远不变的梦想。
Kingsoft Corporation Limited is a leading software developer, distributor and service provider in China. Kingsoft now has R&D centers in Zhuhai, Beijing, Chengdu, Dalian, and Shenzhen. We have several well-known products such as Kingsoft Office, Kingsoft PowerWord, Kingsoft Internet Security and online games such as "JX Series" and "The First Myth". Kingsoft has set up some of China's largest online communities, including the most popular domestic online English learning website www.iciba.com and the online games website www.xoyo.com.
On October 9th, 2007, Kingsoft was listed on the Hong Kong Stock Exchange (stock code: 03888.HK). 2008 was the 20th anniversary of Kingsoft. After twenty-year's struggles and development, Kingsoft will continue to accelerate the internationalization strategy based on techniques.
Kingsoft people have never doubt their goal is to become a world-class software provider.