成都招聘

Job Responsibilities:

1.Responsible for helpdesk call handling of technical related issues.

2.Responsible for communication with customer for verification user's request and remote control user's PC to solved user's problem.

3.Responsible for communication with customer for verification user's request and dispatch tickets to other production line or group.

4.Responsible for coordination between customer and backend engineers.

5.Responsible for tracing tickets.

6.Responsible for email handling of technical related issues.

Education:

Bachelor degree or above, IT related major.

Language:

Standard mandarin,CET-4.

技术支持组工程师 — 1 级

工作职责：

1.负责处理与技术相关问题的服务热线。

2.负责和顾客沟通以验证用户的请求以及远程遥控用户的电脑以帮助用户解决问题。

3.负责和顾客沟通以验证用户的请求并按照相关的需求向其他部门派发。

4.负责在顾客和后台工程师之间进行协调。

5.负责追踪需求。

6.负责处理与技术相关问题的邮件。

教育：

本科或者本科以上学历，与IT相关的专业。

语言：

标准普通话,英语4级。

面试流程：面试-笔试-发放OFFER---入职