成都招聘

Job Description：
o Handle Customers’ complaints and inquiries on daily basis
o Responsible for sales orders processing and maintain data accuracy in system
o Coordinate with back end operation teams to ensure products deliver to customers accurately and timely.
o Collect customer feedbacks and provide improvement suggestions to supervisor/ manager
o Maintain and update complaints to log book and follow up the case with other operation team until the case resolves.
o Assist supervisor to perform data analysis and prepare regular reports
o Visit customers or stores whenever is necessary
o Complete the tasks assigned by Customer Service Supervisor / Manager
o Process sales orders in an accurate and effective manner and provide high quality services to our customers.
o Maintain good relationship with customers and able to handle intensive incoming calls from stores during promotion period.

Qualification：
o Bachelor degree, Customer Relations Management, Customer Services or related disciplines is an added advantage
o 2 years or above related working experiences.
o Fluent in spoken Cantonese and good in written English
o Proficiency in MS excel is an advantage
o Committed, pleasant, team-spirited and enthusiastic at work
o Fast learner, patient to handle complaints and willing to work under pressure

美国夏晖集团(HAVI Group)，1974年成立于美国芝加哥，是一家拥有世界领先的多温度食品分发技术的物流公司。夏晖物流的业务点遍布亚洲、北美及欧洲。我们从一九八一年开始在亚洲地区提供国际级高水平的物流服务。作为领先的物流提供商，夏晖物流为客户提供覆盖整个供应链的一站式服务，以点对点专业方案以及“传送承诺”的独有哲学，为客户解除所有物流方面的烦忧。由于具备专业的物流服务，夏晖物流有幸成为广州亚运会和深圳大运会的物流供应商之一。
我们的企业愿景是成为供应链管理及物流服务的领先革新者，为客户提供全方位的物流业务方案，以此支持客户、我们的人员和夏晖的长远发展。
为配合公司在华南区业务的发展，我们迫切希望极具潜力的你加入现代化物流行业，开创事业新天地。我们将提供一流的工作环境，先进的教育培训体系，广阔的个人发展空间。
有意应聘以下职位者，请在十日内将本人近照、中英文简历、相关学历证书和身份证复印件、当前及期望工资寄至公司人力资源部收或发邮件到hr_gz@havilogasia.com

最近发现有不法分子利用我公司名义进行招聘的不法行为，欺骗应聘者到韶关市马坝镇某产业园进行培训，我司已就此事件在公司注册所在地派出所报案。本公司在此郑重声明：广州夏晖物流有限公司内线电话为“020-3222****”，不会通过小灵通或移动电话与应聘者进行电话面试，如有疑问，请联系：hr_gz@havilogasia.com