成都招聘

Essential Duties and Responsibilities – (Key Activities of the role)
主要职责(职务的主要工作)
?Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
确保PCR会员所获得始终得到应有的优惠，确保常客及其它VIP客人能得到特别的 关注和服务
?Inspects all VIP rooms prior to arrival
在VIP客人抵店前检查其房间
?Greet VIP guests personally
亲自欢迎VIP 客人
?Liaise with other departments and necessary outside contracts to ensure excellent service delivery
与其他部门和承包公司沟通联系，确保给客人提供优质的服务
?Oversee maintenance of efficient repeat guest history system
密切关注系统里常住客人的历史信息
?Promote Inter-Hotel sales and in-house facilities
集团不同酒店之间的促销活动和内部设施的促销
?Perform such functions as to include but not be limited to:
执行以下职能，但不局限于此
Priority Club and VIP guest welcome letters
准备优越会会员和VIP客人的客心
Solicitation of Priority Club applications
推荐客人加入优越会
Attending to special requests by guests
处理客人特殊需求
?Handle guest complaints and refer them as necessary, follows up on corrective action
正确处理客人投诉
?Compile, analyze and control guest relations’ costs
编辑，分析控制用于客户关系的成本
?Review arrival lists for VIPs to check room allocations, amenities, and special requests
根据预抵VIP报表检查客房的相应的设施和摆设
?Prepare requisitions for amenities on a timely basis
及时准备好相应的设施
?Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
定期组织GRO员工会议，推动工作更顺利地开展
?Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
根据酒店出租率和预期情况有效安排行李员工的日常班次，假期等，尤其要考虑到大型团队入住及客人提前入住或推迟离店时的特殊情况并作出行相应的人员安排。
?Works on guest’s preference collection, establishing guest history
收集有关客人喜好的信息，建立客人历史纪录
?Ensures guest’s room is set up upon guests’ preference, following up with related departments
根据客人喜好设置房间设施，并与相关的部门保持沟通
?Delivers hotel extra benefits and service for guest recognition
给客人额外的优惠已取得客人的认可
Required Skills ––
技能要求
?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
有代表酒店，品牌和公司与顾客，员工和第三方交往的能力
?Good writing skills
良好的书写技能
?Good Interpersonal Skills
良好的人际关系
?Proficient in the use of Microsoft Office and hotel System
熟练运用办公软件及酒店系统
?Problem solving and organizational abilities
具有解决问题，组织能力
Qualifications –
资格
?Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
酒店管理学位或同等条件
Experience –
经验
?2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.
2年前厅对客服务经验包括在相同规模酒店的主管经验或与此相当的教育与工作经验结合的背景

成功自我 尽炫自我

Lean十分热爱插花。她不会带着她的花儿来上班，不过她会用同样的热情、创意和诚意去做工作中的每件事。假日酒店正在寻找像Lean这样的员工；他们关切周到、热情友善、体贴关心，并且总是多做一步，为我们的客人提供杰出的体验。
成都新都假日酒店是一家国际连锁品牌酒店，由洲际酒店集团管理，位于成都市新都区之政务和商务的核心区，是新都主城区首家国际品牌的酒店。酒店拥有322间/套客房，中式和西式餐厅及多功能会议室，室内游泳池和健身房等设施。酒店开业在即。在我们的酒店中正有若干共事良机。
作为回报，我们将为你提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店的员工入住优惠，及学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队，愉快地从事充满乐趣的工作，每天上班时你都会感到精神振奋、充满活力。最重要的是，我们会为你提供“尽炫自我的空间”。

如果这一切听上去正合你意，或者你还想了解更多信息，请访问www.ihg.jobs。请和我们联系，告诉我们你将如何把个人技能和热情融入到洲际酒店集团的工作中来。

酒店已于2013年1月11日盛大开幕，我们期待才华横溢、有饱满工作热情的您加入，与我们一起向新的目标迈进。