成都招聘

Reporting to: Technical Manager, Changchun
Divisional Manager Technical Service (Global), Head Quarter, Germany (dotted line)
Location: Chengdu, China

ASC is a Consulting Company searching for a Customer Service Representative in China in the name of our German client.
ASC is your contact person. Please send your application in English with CV and salary requirement by e-mail to customerservice@asc-waldkirch.de and do not hesitate to contact us with any questions.
Employing Company Background:
Parent Company
The parent group of the employing company is a family-owned company based in Germany. The internationally operating company has subsidiaries in Spain, Brazil, China, USA and South Africa. The global player employs over 350 employees worldwide and generates a turnover volume amounting to USD 100 Mio per year. The world class supplier of the automobile industry serves over 40 OEMs throughout the world with its high quality solutions in coating and painting processes.
Employing Company Profile
The employing company is a well-known company in its segment doing business with China since 2000s. The well-established business is expanding dramatically supporting premium brands located in China. The long term strategy will create a sustainable double digit growth per year from 2013.
The Position
We are looking for a Customer Service Representative – who will act on our behalf representing our company on the OEM`s site in its Chengdu factory. On site he is the contact person of our customer in solving technical issues regarding the on-going production process.
Consequently a dynamic, hardworking, honest and customs oriented person with knowledge of the coating/painting processes in the plant with a good standing and independent working methods is required.

Responsibilities:
· Provide correct service to the customer.
· Control and supervision of the materials.
· Observation of quality standards.
· Observation, correction and improvement of the application process. Processes to be recorded.
· Carry out and record line trials.
· Issue technical data reports as well as submit weekly and monthly reports.
· Handle customer complaints according to company procedure.
· Ensure that only approved and calibrated measuring and testing equipment is used. Careful use and maintenance of all measuring or testing equipment issued to the job-holder by the company.
· Request appropriate material to ensure production at the customer.
· Ensure that the parent company`s laboratories are provided with the required amounts of e-coat panels and wet samples of paints. The amounts required are listed for each plant in the list “Monthly Requirements of e-coat panels and wet samples of paints”, which, if necessary, will be amended by the relevant laboratory or by Quality Department.
· Support the flow of information required commercially.
· Participation in the regular Customer Service Seminars.
· Participation in regular Customer Meetings.
Requirements:
The ideal candidate is 25 to 45 years old and should have a technical or mechanical background with professional experience at least of two or three years ideally in working on site in a production facility like e.g. OEM paint shop.
· Loyalty, Commitment and high Motivation
· Pro-active in solutions
· Used to work independently
· A very good communicator, Customer-oriented, flexible with troubleshooting energy
· Keeping up and expanding existing relationship with the customer
· Team Player
· English knowledge in word and writing
· Readiness to participate in a job training in Changchun, Chengdu and/or Germany

ASC is a Consulting Company searching for a Customer Service Representative in China in the name of our German client.
ASC is your contact person. Please send your application in English with CV and salary requirement by e-mail to customerservice@asc-waldkirch.de and do not hesitate to contact us with any questions.


Employing Company Background:

Parent Company
The parent group of the employing company is a family-owned company based in Germany. The internationally operating company has subsidiaries in Spain, Brazil, China, USA and South Africa. The global player employs over 350 employees worldwide and generates a turnover volume amounting to USD 100 Mio per year. The world class supplier of the automobile industry serves over 40 OEMs throughout the world with its high quality solutions in coating and painting processes.


Employing Company Profile
The employing company is a well-known company in its segment doing business with China since 2000s. The well-established business is expanding dramatically supporting premium brands located in China. The long term strategy will create a sustainable double digit growth per year from 2013.

The Position
We are looking for a Customer Service Representative – who will act on our behalf representing our company on the OEM`s site in its Chengdu factory. On site he is the contact person of our customer in solving technical issues regarding the on-going production process.
Consequently a dynamic, hardworking, honest and customs oriented person with knowledge of the coating/painting processes in the plant with a good standing and independent working methods is required.